Senior Manager, Fraud Operations and Investigations

4 weeks ago

Newark Delaware, United States City National Bank Full time
About the Role

We are seeking a highly experienced and skilled Senior Manager, Fraud Operations and Investigations to join our team at City National Bank. This is a critical role that will play a key part in driving our business forward and ensuring the integrity of our financial systems.

Key Responsibilities
  • Manage multiple concurrent projects, delivering implementations for business partners and maintaining focus on the fraud business transformation strategy, roadmap, and implementation.
  • Lead and manage Business and Quality Analysts who support cross-functional projects and develop and maintain the project resource plan.
  • Proactively recognize, plan, and act on the need for improvement to help groups overcome resistance to change, by developing and maintaining a Communication and Training Plan with key business stakeholders.
  • Lead weekly status meetings with core team and Key Stakeholders, effectively communicating project goals, objectives, vision, and values.
  • Develop business plans/cases and cost-benefit analysis for assessment by Senior Leadership to support capital projects.
  • Track and escalate issues and risks, ensuring full mitigation and resolution, drive transformational change holistically, and work on a variety of projects across the Fraud Teams.
  • Facilitate and drive key decisions from Executive leadership as needed. Provide Executive-level status and KPI reports to clearly convey project status, issues, risks, and timeline.
  • Develop working relationships with clients and business partners ensuring that business plans are coordinated, aligned, and support department and firm goals and objectives.
  • Assess the skill sets of the team and identify training, procedure change opportunities to drive efficiency.
  • Driving enhancement in process maps for managing end-to-end operations and investigation function and identify opportunities for improvement.
  • Working on regulatory mandated initiatives to improve the tracking, technology systems, process, and procedure to effectively manage fraud.
Requirements
  • Bachelor's Degree or equivalent.
  • Minimum 8 years of experience managing the implementation of complex projects.
  • Minimum 5 years of experience using analytics to solve business problems and monitor risks; and applying analytic processes to deliver value to the business.
  • Minimum 5 years of experience in managing fraud risk with a financial firm.
  • Proven track record with strategic planning, project management, and business architecture concepts and methodologies.
  • Ability to participate in the development and enhancement of general processes and/or coaching procedures that will support productivity.
  • Ability to handle problem situations with colleagues and clients effectively.
  • Ability to interact effectively with all levels of Bank personnel and customers.
  • Ability to recognize and reward successes and accomplishments.
  • Excellent organizational and analytical skills.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong communication/facilitation skills.
  • Ability to perform functional duties and related positions with minimal supervision.
  • Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint.
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
  • Requires a solid understanding of the organization's business.
  • Ability to convey credibility, confidence, and sense of authority across a large team.
  • Strong project management skills/experience.

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