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Network and Systems Field Administrator

2 months ago

Houston, Texas, United States Binyod Full time
Job Description

We are seeking a skilled System Administrator to support our Managed Service Provider (MSP) services. The ideal candidate will assist with project implementation, including site visits and troubleshooting, and will play a key role in developing our MSP services.

Key Responsibilities:
  • Assist with project implementation and ensure project timelines and deadlines are met.
  • Perform site visits across Texas for project implementation and troubleshooting.
  • Provide technical support to end users on-site and remotely at Layer2 (in OSI model) and above.
  • Install and maintain network, VoIP, and IT systems.
  • Install hardware such as network switches, servers, power backup systems (UPS), Voice routers, VoIP phones, and Access Points as needed.
  • Collaborate with Level3 engineers and the physical team for project implementation.
  • Maintain internal infrastructure.
  • Assist with project management during the Implementation phase (scheduling, site visits).
  • Configure IT systems and provide end user training.
  • Perform other duties as assigned.
Requirements:
  • A valid driver's license and a reliable car for travel (mileage reimbursement provided for out-of-town travels).
  • Knowledge of AD, DHCP, DNS, and MS Exchange.
  • Strong troubleshooting skills.
  • Ability to work in a flexible environment.
  • Experience in managing and configuring backup systems.
  • Understanding of the OSI model concept.
  • Ability to explain technical procedures to non-technical users.
  • Excellent communication skills and ability to interact with various stakeholders.
  • Strong organizational skills and ability to multitask.
  • Ability to work independently and as part of a team.
  • Willingness to learn and adapt to new tasks.
  • Strong IT background.
  • Knowledge of technology processes, infrastructure, risk management, information security, server, and network technologies (layer 2 and up).
  • 2+ years of experience supporting core Microsoft end user technologies (Windows 10, Windows 11, Microsoft Office, Microsoft365) in a help desk role.
  • 2+ years of experience supporting Microsoft infrastructure technologies (Windows Server and related).
  • 2+ Cisco and Fortinet Network Security Expert certifications or equivalent experience with Fortinet security products.
Preferred Qualifications:
  • Experience or internship in the IT industry or a related field.
  • Familiarity with Cisco (CCNA), Fortinet, Windows Server, and project management software.
  • Knowledge of ConnectWise RMM and PSA, Acronis Cloud, Windows Server, Cisco Meraki, Google Admin, VoIP systems, UniFi systems, CCTV systems, and Active Directory.
Benefits:
  • Opportunities for professional development and career growth.
  • Supportive and friendly team environment.
  • Mileage and per diem reimbursement for travel across Texas.
  • Support with certification for needed skills.
  • Personal medical insurance support - $100 a month.
  • Paid time off (after 6 months).
  • Paid State holidays.
  • Paid Sick leave days.