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Commercial Deposit Support Specialist

2 months ago

Dover, Delaware, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled Commercial Deposit Support Specialist to join our team at M&T Bank. As a key member of our Commercial Banking team, you will be responsible for providing exceptional support to our commercial deposit customers, ensuring their needs are met with efficiency and professionalism.

Key Responsibilities
  • Act as the primary point of contact for commercial deposit customers, providing timely and effective support to resolve their inquiries and issues.
  • Maintain accurate and up-to-date records of customer interactions, including account information, transactions, and correspondence.
  • Collaborate with internal stakeholders to ensure seamless delivery of commercial deposit services, including account opening, maintenance, and servicing.
  • Develop and maintain knowledge of commercial deposit products and services, including features, benefits, and regulatory requirements.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with the KYC Officer and Relationship Manager to ensure compliance with Commercial Know Your Customer (KYC) policies and procedures.
  • Assist with the BSA/AML/KYC process, adhering to procedures, regulatory requirements, and deadlines.
  • Validate customer information and entity documents to ensure customers are in good standing and registered properly.
  • Develop and maintain strong relationships with internal business partners, communicating effectively and working collaboratively to achieve business objectives.
  • Participate in departmental meetings, projects, and committees as needed, contributing to the development of commercial deposit services and processes.
Requirements
  • Associate's degree or equivalent experience in a related field, such as financial services, customer service, or banking.
  • Minimum of 2 years of experience in a commercial banking or financial services environment, with a focus on customer service and support.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal stakeholders, and external partners.
  • Strong analytical and problem-solving skills, with the ability to resolve complex customer issues and escalate when necessary.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining accuracy and attention to detail.
  • Proficiency in bank systems and software, with the ability to utilize technology effectively to process and track transactions accurately.
Preferred Qualifications
  • Bachelor's degree in a related field, such as business, finance, or marketing.
  • Experience with commercial deposit products and services, including account opening, maintenance, and servicing.
  • Knowledge of Commercial Know Your Customer (KYC) policies and procedures.
  • Ability to work in a team environment, collaborating with internal stakeholders to achieve business objectives.
  • Strong attention to detail and organizational skills, with the ability to maintain accurate and up-to-date records.
What We Offer

M&T Bank is committed to providing a competitive compensation package, including a salary range of $34.91 per hour, plus benefits and opportunities for professional growth and development.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual with a passion for commercial banking, we encourage you to apply for this exciting opportunity.