Applications Support Operations Analyst

3 days ago


Alameda, California, United States IT Solutions LLC Full time
Job Overview

This is a contract role that involves implementing and operating various ITIL products and services. The successful candidate will be a member of the ITIL Team, responsible for building and maintaining ITIL components.

About the Role
  • Collaborate with technology leaders, members, and business teams to implement and operate ITIL products including Change Management, Incident Management, Problem Management, Service Level Management, Availability Management, Knowledge Management
  • Analyze and maintain metrics for governing SLAs and OLAs
  • Implement ITIL components and take on operations roles
Key Responsibilities
  • Run Change Management Meetings and create communications, dashboards, and reports
  • Conduct Problem Management lifecycle, including Root Cause Analysis
  • Serve as Incident Management On-Call
Skills and Qualifications
  • Experience with the ITIL framework
  • Project management skills and experience in Agile
  • Critical thinking and analysis of existing processes, technologies, problems, and situations
Salary and Benefits

The estimated salary range for this contract role is $120,000 - $150,000 per year. In addition to compensation, the company provides eligible employees with a comprehensive benefits package, including vaccination requirements.

About Us

We provide equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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