Customer Service Team Lead

2 weeks ago


Deerfield Beach, Florida, United States Wolters Kluwer N.V. Full time
Job Description

As a key member of our team at Wolters Kluwer N.V., the Customer Service Manager will play a vital role in ensuring the highest level of service delivery to our customers. The successful candidate will be responsible for planning, scheduling, and monitoring the performance of team members assigned to customer service duties.

Key Responsibilities:

  • Plan and schedule customer service team members to ensure optimal service delivery
  • Monitor and review team performance to identify areas for improvement
  • Develop and implement coaching plans to enhance team performance
  • Review legal documents prior to filing to ensure compliance
  • Collaborate with cross-functional teams to drive business results

Requirements:

  • Proven experience in customer service management
  • Strong leadership and coaching skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and drive business decisions
  • Knowledge of compliance regulations and procedures

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading global company


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