Bilingual Customer Support Specialist Role
7 days ago
As a Bilingual Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional support through various channels, including phone, email, and chat.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints and concerns in a fair and empathetic manner.
- Proactively communicate with customers to prevent escalations and ensure seamless issue resolution.
Requirements
- Language Skills: Fluency in Haitian Creole and English.
- Experience: 1+ year in customer service or a related field.
- Skills: Strong communication, problem-solving, and time management skills.
What We Offer
- A competitive salary of $50,000-$70,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career growth.
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