Bilingual Customer Support Specialist Role

7 days ago


Mount Prospect, Illinois, United States American Freedom Insurance Company Full time
Job Responsibilities

As a Bilingual Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional support through various channels, including phone, email, and chat.

Key Responsibilities

  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and concerns in a fair and empathetic manner.
  • Proactively communicate with customers to prevent escalations and ensure seamless issue resolution.

Requirements

  • Language Skills: Fluency in Haitian Creole and English.
  • Experience: 1+ year in customer service or a related field.
  • Skills: Strong communication, problem-solving, and time management skills.

What We Offer

  • A competitive salary of $50,000-$70,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.


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