Portuguese-English Customer Support Specialist

3 weeks ago


Mount Prospect, Illinois, United States American Freedom Insurance Company Full time
Insurance Customer Support Position

At American Freedom Insurance Company, we are looking for a highly motivated and organized Portuguese-English Customer Support Specialist to join our team. This full-time position is located in Mount Prospect, IL, with a salary of $45,000 per year, plus benefits. As a Customer Support Specialist, you will be responsible for responding to inquiries with professionalism and care, helping customers start their claims journey with efficiency and empathy, accurately gathering and entering confidential information into our systems, and upholding AFIC's commitment to quality.

About the Role
This is an excellent opportunity for someone who is fluent in Portuguese and English and has experience in customer service, call centers, or collections. You will be working in a dynamic and fast-paced environment, where you will be able to utilize your strong communication and phone skills to provide exceptional customer service.

Responsibilities
* Respond to inquiries with professionalism and care
* Help customers start their claims journey with efficiency and empathy
* Accurately gather and enter confidential information into our systems
* Uphold AFIC's commitment to quality, leaving customers with a positive experience

Requirements
* Fluent in Portuguese and English
* Strong attendance and dependability
* Experience in customer service, call centers, or collections
* Detail-oriented with clerical or data entry experience
* Excellent communication and phone skills
* Comfortable with multi-tasking in a fast-paced environment
* Solid PC skills and a typing speed of at least 30 wpm
* High school diploma or equivalent (insurance experience is a plus)

Benefits
* Financial Security: 401K with up to 6% company contribution
* Health & Wellness: Comprehensive health insurance plans through Blue Cross Blue Shield, access to telemedicine services for virtual healthcare consultations, plus vision and dental options
* Work-Life Balance: Monday-Friday, 8 am-5 pm CST, with occasional Saturdays; PTO and holiday pay
* Career Development: Paid training, ergonomic workstations, and state licensing reimbursement, professional development with advancement opportunities
* Great Culture: Enjoy company-paid lunches, outings, referral bonuses, office casual dress code, free parking, and more


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