Bilingual Call Center Agent

3 weeks ago


Mount Prospect, Illinois, United States American Freedom Insurance Company Full time

American Freedom Insurance Company (AFIC) invites applications for a Bilingual Customer Service Representative position in our Policy Service Department.

Job Description

This role requires the ability to handle multiple tasks simultaneously, prioritize duties, and meet deadlines while maintaining a high level of professionalism and courtesy when interacting with customers.

About Us

As a mid-sized, profitable, and expanding nonstandard automobile insurance company, we value teamwork, growth, and exceptional customer care.

Responsibilities
  • Handle incoming calls and respond to customer inquiries.
  • Process payments and policy changes accurately and efficiently.
  • Enter data into our systems and maintain accurate records.
Requirements
  • A high school diploma or equivalent is required; insurance experience is a plus.
  • Fluency in Spanish and English is essential.
  • Strong attendance record and dependability are crucial for this role.
  • Excellent communication and phone etiquette are required.
Benefits

We offer a comprehensive compensation package, including a salary range of $45,000 - $60,000 per annum, depending on experience, 401(k) matching, health insurance, paid time off, and opportunities for career advancement.



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