Customer Service Representative

3 weeks ago


Mount Prospect, Illinois, United States American Freedom Insurance Company Full time

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our Policy Service Department.

Job Summary

This role involves handling inquiries from agents and policyholders, processing payments and policy changes, and delivering exceptional service to our customers. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

About the Job

The successful candidate will be responsible for answering calls, assisting customers with their queries, and resolving issues in a timely and professional manner. They will also be required to enter data accurately into our systems and maintain records as necessary.

What We're Looking For
  • A high school diploma or equivalent is required; insurance experience is a plus.
  • Fluency in Spanish and English is essential.
  • Strong attendance record and dependability are crucial for this role.
  • Excellent communication and phone etiquette are required.
Why Join Our Team?

We offer a collaborative and inclusive work environment, competitive benefits, and opportunities for career growth and development.

Our team is dedicated to providing exceptional customer service, and we are looking for like-minded individuals to join us.

Apply now to become a part of our dynamic team



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