Field Service IT Support Specialist

2 weeks ago


Kansas City, Missouri, United States AA2IT Full time
Position Overview: This role is primarily focused on providing in-person support for various technical issues.

Key Responsibilities:
  • Deliver field service for break/fix incidents, addressing issues with PCs, laptops, printers, POS systems, and a variety of other devices.

Essential Skills:
  • Consistent attendance and punctuality.
  • Exceptional customer service abilities with strong verbal, written, and electronic communication skills.

Work Schedule:
Monday to Friday, from 9 AM to 6 PM, with an on-call rotation for weekends and after-hours support.

Experience Requirements:
1 to 2 years of field service experience is preferred. CompTIA A+ certification is recommended, and any OEM certifications such as Client, Lexmark, Dell, or Lenovo are advantageous.

Certifications and Education:
Basic computer knowledge and foundational break/fix skills are necessary.

Compensation:
For contract-to-hire positions, the conversion rate ranges from $18 to $20 per hour.

Travel Requirements:
Contractors may drive up to 75 miles per day, although most days will involve less travel.

Location:
This position is based in Kansas City.

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