Fraud Customer Service Specialist

6 days ago


San Antonio, Texas, United States Conduent State & Local Solutions, Inc Full time
Opportunity Summary

We are seeking a skilled Fraud Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to clients by resolving multi-product fraud-related issues in a fast-paced environment.

About the Role

The successful candidate will have excellent communication and problem-solving skills, with the ability to convey complex information clearly and concisely. They will also be able to work independently and as part of a team, with a strong commitment to delivering high-quality results.

Key Responsibilities
  • Analyze and identify potential fraudulent situations and suspicious activity through monitoring of card alerts and fraud prevention reporting.
  • Process disputes and fraud claims in accordance with client policies and guidelines.
  • Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations.
  • Log cases in database detailing actions taken on accounts and conversations with customers.
Requirements

To be successful in this role, you will need:

  • 1+ years of customer/client service experience, including experience handling difficult client situations.
  • A High School Diploma or equivalent.
  • The ability to successfully pass a criminal background, credit check, and security fingerprint.
What We Offer

This full-time position comes with a competitive salary of $16.75 per hour, plus opportunities for career growth and development. You will also enjoy a range of benefits, including paid training, great work environment, vacation, sick time, holiday pay, medical, dental, vision, life insurance, 401K, and more.



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