Customer Support Operations Specialist

2 days ago


San Antonio, Texas, United States CDS in Texas Full time
About the Role

We are seeking a highly skilled Customer Support Operations Specialist to join our team at CDS in Texas. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has experience in call center operations.

As a Customer Support Operations Specialist, you will be responsible for ensuring seamless communication between our team and clients, employers, and referral sources. You will also assist in training and mentoring new team members, maintaining all training materials, and working with the Customer Support Department Supervisor to improve or develop training programs.

The ideal candidate will have two or more years of call center experience, one to two years of leadership experience, and strong communication and problem-solving skills. Bilingualism in Spanish is a plus.

This role reports to the Customer Support Supervisor and offers a competitive estimated gross salary between $37,440 and $45,760 per year. If you are a motivated and organized individual who excels in fast-paced environments, we encourage you to apply online at www.dsswtx.org or https://dsswtx.jotform.com/220836269749065.



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