Collections Analyst

4 weeks ago


Madison, Wisconsin, United States Innomotics LLC Full time
Job Title: Collections Analyst

At Innomotics LLC, we are seeking a highly skilled and motivated Collections Analyst to join our team. As a key member of our financial operations, you will play a critical role in achieving our accounts receivables targets.

Responsibilities:
  • Collect on assigned portfolio and improve performance using the collection workflow tool
  • Resolve problems at sophisticated levels and recommend actions to increase collectability
  • Collaborate with sales, project management, cash application, and multiple departments on collection topics
  • Provide excellent customer service regarding collection issues, refunds, and customer account reconciliation
  • Analyze customer accounts to determine business risk and prioritize follow-up on customer accounts on a timely basis
  • Reduce delinquency for assigned collection portfolio by analyzing payment behavior and implementing on-time payments
  • Communicate payment experience and any concerns to the credit team and raise support from sales and senior management when necessary
  • Support and lead monthly portfolio reviews, as needed, and establish and maintain effective working relationships with internal and external customers
  • Recommend third-party collections and/or legal handling, where needed, and perform other related tasks and duties
Requirements:
  • Bachelor's degree or minimum of 3 years high volume corporate collections experience
  • Knowledge of billing and collections procedures, analytical skills, and attention to detail
  • Excellent written and verbal communication abilities, ability to prioritize and manage multiple responsibilities, and proven resourcefulness, tenacity, and curiosity
  • Ability to establish relationships, influence, and negotiate, results-oriented, and commitment to excellent customer service
  • Fundamental accounting knowledge, computer skills in Excel, PowerPoint, and experience with SAP and other collection tools a plus
What We Offer:
  • Competitive compensation based on qualifications
  • Medical, dental, prescription, and vision coverage, first day of employment
  • Matching 401(k) (immediate employer match)
  • Competitive paid time off plan, paid holidays, and floating holidays
  • Career development opportunities, education, and tuition reimbursement programs available
  • Flexibility to work remote a few days a week, paid parental leave, and a supportive work environment

We are an equal-opportunity employer and welcome applications from individuals with disabilities. If you are a proactive problem-solver with a passion for customer service and collections, we encourage you to apply.



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