Collections Analyst
4 weeks ago
At Innomotics LLC, we are seeking a highly skilled and motivated Collections Analyst to join our team. As a key member of our financial operations, you will play a critical role in achieving our accounts receivables targets.
Responsibilities:- Collect on assigned portfolio and improve performance using the collection workflow tool
- Resolve problems at sophisticated levels and recommend actions to increase collectability
- Collaborate with sales, project management, cash application, and multiple departments on collection topics
- Provide excellent customer service regarding collection issues, refunds, and customer account reconciliation
- Analyze customer accounts to determine business risk and prioritize follow-up on customer accounts on a timely basis
- Reduce delinquency for assigned collection portfolio by analyzing payment behavior and implementing on-time payments
- Communicate payment experience and any concerns to the credit team and raise support from sales and senior management when necessary
- Support and lead monthly portfolio reviews, as needed, and establish and maintain effective working relationships with internal and external customers
- Recommend third-party collections and/or legal handling, where needed, and perform other related tasks and duties
- Bachelor's degree or minimum of 3 years high volume corporate collections experience
- Knowledge of billing and collections procedures, analytical skills, and attention to detail
- Excellent written and verbal communication abilities, ability to prioritize and manage multiple responsibilities, and proven resourcefulness, tenacity, and curiosity
- Ability to establish relationships, influence, and negotiate, results-oriented, and commitment to excellent customer service
- Fundamental accounting knowledge, computer skills in Excel, PowerPoint, and experience with SAP and other collection tools a plus
- Competitive compensation based on qualifications
- Medical, dental, prescription, and vision coverage, first day of employment
- Matching 401(k) (immediate employer match)
- Competitive paid time off plan, paid holidays, and floating holidays
- Career development opportunities, education, and tuition reimbursement programs available
- Flexibility to work remote a few days a week, paid parental leave, and a supportive work environment
We are an equal-opportunity employer and welcome applications from individuals with disabilities. If you are a proactive problem-solver with a passion for customer service and collections, we encourage you to apply.
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