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Medical Customer Service Representative

1 month ago

Madison, Wisconsin, United States Biolife Plasma Services Full time
About BioLife Plasma Services

We are a leading provider of plasma-based therapies, and we are committed to making a difference in the lives of patients with rare diseases. Our team is dedicated to providing exceptional customer service and ensuring the highest quality of care for our donors.

Job Summary

We are seeking a highly motivated and detail-oriented Plasma Center Technician to join our team. As a Plasma Center Technician, you will be responsible for providing exceptional customer service to our donors, ensuring the safety and well-being of our donors and staff, and maintaining accurate medical records.

Responsibilities
  • Provide exceptional customer service to our donors, answering their questions and addressing their concerns in a professional and courteous manner.
  • Screen new and repeat donors, taking and recording donor vital signs and finger stick results, and maintaining accurate medical records.
  • Operate state-of-the-art plasmapheresis machines, ensuring the safety of our donors and maintaining the highest quality of care.
  • Work collaboratively with our team to identify operational opportunities for continuous improvement and implement changes to center processes as needed.
  • Ensure a clean and professional work environment, adhering to all safety and quality standards.
Requirements
  • High school diploma or equivalent required.
  • Ability to walk and/or stand for the entire work shift.
  • Ability to work evenings, weekends, and holidays.
  • Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance.
Preferred Qualifications
  • Experience working in food service, retail, hospital, lab, or a regulated environment.
  • Strong customer service skills.
  • Desire to work in a fast-paced workplace.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement plan with company match.
How to Apply

If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal.