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Event Planning Manager

2 months ago

Charlotte, North Carolina, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY


Accountable for the preparation of all event-related documentation and liaises with Sales, property departments, and clients to guarantee a consistent, high-quality service throughout the pre-event, event, and post-event stages of property events.

This role primarily manages events of moderate complexity. Ensures a smooth transition from sales to service and back to sales for property events. Identifies opportunities to enhance revenue through up-selling and offering enhancements to create exceptional events.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; several years of experience in event management or a related professional field.
OR

  • 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; at least 1 year of experience in event management or a related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

  • Ensures events run smoothly by adhering to established procedures, collaborating with colleagues, and ensuring accuracy.
  • Welcomes clients during the event phase and transitions to the Event Operations team for detail execution.
  • Complies with all standards, policies, and procedures.
  • Ensures billing accuracy and conducts bill reviews with clients before finalizing the bill.
  • Oversees group room blocks and meeting spaces for average to large-sized assigned groups.
  • Identifies operational challenges related to his/her group and collaborates with property staff and clients to resolve these challenges and/or develop alternative solutions.
  • Utilizes judgment to incorporate current trends in event management and design.
  • Acts as a liaison between field sales personnel and clients throughout the event process (pre-event, event, post-event).
  • Participates in client site inspections and assists with the sales process as needed.
  • Performs additional duties as assigned to meet business needs.
  • Solicits feedback from property departments to identify areas for improvement to enhance the Event Planner's experience.

Ensuring and Providing Exceptional Customer Service

  • Delivers outstanding customer service throughout the client experience and encourages the same from other employees.
  • Empowers staff to provide excellent customer service.
  • Sets a positive example for guest relations.
  • Coordinates and communicates event details both verbally and in writing to clients and property operations.
  • Maintains visibility to clients at all times during this process.
  • Oversees client experiences from file turnover through the post-event phase until turnover back to sales.
  • Follows up with clients post-event.
  • Addresses and resolves guest issues and complaints.
  • Utilizes personal judgment and expertise to enhance the client experience.
  • Remains available to resolve issues and/or suggest alternatives to previous arrangements.
  • Works to continually enhance customer service by integrating feedback and personal judgment into action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Engages with guests to gather feedback on product quality and service levels.
  • Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

  • Conducts formal pre- and post-event meetings as necessary to review/communicate group needs and feedback.
  • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
  • Facilitates various meetings as deemed necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

  • Assists in the sales process and revenue forecasting for client groups.
  • Up-sells products and services throughout the event process.
  • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

Conducting Human Resources Activities

  • Reviews feedback and guest satisfaction results with employees.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.
  • Assists in the development and implementation of corrective action plans.
  • Takes initiative to utilize his/her experience to enhance service performance based on evaluation of issues and resolutions.
  • Collaborates with property staff and clients to address operational challenges associated with his/her group.
  • Performs other duties as assigned to meet business needs.
The salary range for this position is $52,000 to $66,000 annually.

Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About the Team


At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.

To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.

We want our associates to embrace their own well-being practices both on and off property.

You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.