Insurance Customer Service Representative

4 weeks ago


Salt Lake, Utah, United States State Farm Insurance Full time
State Farm Insurance Account Associate Job Description

We are seeking a highly skilled and customer-focused Account Associate to join our team at State Farm Insurance. As an Account Associate, you will play a critical role in providing exceptional customer service and support to our policyholders.

Key Responsibilities:
  • Customer Service: Assist customers with their insurance needs by providing accurate and timely information, resolving policy inquiries and claims, and addressing customer concerns in a professional and efficient manner.
  • Policy Processing: Process policy changes and updates in our system, ensuring that all necessary information is accurate and up-to-date.
  • Team Collaboration: Collaborate with team members to resolve customer issues and ensure customer satisfaction, maintaining a positive and supportive team environment.
  • Record Keeping: Maintain accurate and up-to-date customer records, ensuring that all necessary information is readily available.
  • Professional Development: Stay up-to-date with insurance products and industry trends to effectively assist customers, and continuously improve knowledge and skills through training and development opportunities.

Requirements: To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong attention to detail. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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