Senior Systems Administrator
18 hours ago
Job Summary:
The Senior Systems Administrator is responsible for overseeing the technical support and administration of the company server/data center and cloud infrastructure. This role involves maintaining, implementing, supporting, designing, and project management of all company server and software systems.
Key Responsibilities:- Utilize the PTCOA IT Service Desk Request Management System to receive, prioritize, and manage work via tickets and to track time and progress to resolution.
- Maintain hardware/software inventory and create and maintain documentation on all equipment configurations/topology.
- Advise on the needs of the company's server infrastructure and manage the server hardware lifecycle, including specifying equipment for refresh.
- Provide a secure hosting environment for enterprise applications, including installation, maintenance, and troubleshooting of physical and virtual enterprise servers and storage.
- Develop, test, and maintain backup and recovery strategies and collaborate with the Director of Information Technology to maintain the company's email and communications systems.
- Ensure data and physical security of user accounts and server infrastructure by implementing industry best practices regarding privacy, security, and regulations.
- Maintain the company's domains and manage end-user accounts, permissions, and access rights in accordance with best practices.
- Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on server and software systems.
- Schedule and perform software and hardware upgrades, patches, and maintenance and identify areas for efficiency improvements and consolidation.
- Stay updated on new and emerging technologies and work with the Director of Information Technology to adjust and maintain the company's technology deployment strategies.
- Serve as a backup to the Director of Information Technology as needed and supervise and direct vendors and Technology staff engaged in special project work and data communication equipment installation and monitoring.
- Excellent oral and written communication skills and strong telephone communication skills.
- Knowledge of current medical terminology to communicate with physician, staff, and patients and a high level of attention to detail.
- Strong organization, filing, and time management skills and proficient computer literacy and typing.
- Patient focused and able to prioritize and manage multiple tasks without direct supervision.
- Multi-tasking abilities, along with ability to work well under pressure, prioritize and meet tight deadlines.
- Must be able to work independently in a fast-paced environment and exhibit strong written and verbal communication skills.
- Strong customer service and prompt problem-solving skills including the ability to provide diligent, prompt, and courteous responses to user questions or computer/network issues.
- Take initiative to do to redo inadequate or incomplete work, even if it is not yours and ensure compliance with regulatory standards.
- Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
- Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
- Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
- Adhere to administrative and departmental policies and demonstrate regular attendance and timeliness.
- Do not incur excessive overtime and remain conscientious in regard to personal hygiene.
- Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate sources.
- Demonstrate adherence and support of company-wide service standards as evidenced by observation and feedback from patients, family members, and other clients.
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