Senior Systems Administrator

18 hours ago

Little Rock, Arkansas, United States Pain Treatment Centers of America Full time
Job Title: Senior Systems Administrator

Job Summary:

The Senior Systems Administrator is responsible for overseeing the technical support and administration of the company server/data center and cloud infrastructure. This role involves maintaining, implementing, supporting, designing, and project management of all company server and software systems.

Key Responsibilities:
  • Utilize the PTCOA IT Service Desk Request Management System to receive, prioritize, and manage work via tickets and to track time and progress to resolution.
  • Maintain hardware/software inventory and create and maintain documentation on all equipment configurations/topology.
  • Advise on the needs of the company's server infrastructure and manage the server hardware lifecycle, including specifying equipment for refresh.
  • Provide a secure hosting environment for enterprise applications, including installation, maintenance, and troubleshooting of physical and virtual enterprise servers and storage.
  • Develop, test, and maintain backup and recovery strategies and collaborate with the Director of Information Technology to maintain the company's email and communications systems.
  • Ensure data and physical security of user accounts and server infrastructure by implementing industry best practices regarding privacy, security, and regulations.
  • Maintain the company's domains and manage end-user accounts, permissions, and access rights in accordance with best practices.
  • Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on server and software systems.
  • Schedule and perform software and hardware upgrades, patches, and maintenance and identify areas for efficiency improvements and consolidation.
  • Stay updated on new and emerging technologies and work with the Director of Information Technology to adjust and maintain the company's technology deployment strategies.
  • Serve as a backup to the Director of Information Technology as needed and supervise and direct vendors and Technology staff engaged in special project work and data communication equipment installation and monitoring.
Core Competencies:
  • Excellent oral and written communication skills and strong telephone communication skills.
  • Knowledge of current medical terminology to communicate with physician, staff, and patients and a high level of attention to detail.
  • Strong organization, filing, and time management skills and proficient computer literacy and typing.
  • Patient focused and able to prioritize and manage multiple tasks without direct supervision.
  • Multi-tasking abilities, along with ability to work well under pressure, prioritize and meet tight deadlines.
  • Must be able to work independently in a fast-paced environment and exhibit strong written and verbal communication skills.
  • Strong customer service and prompt problem-solving skills including the ability to provide diligent, prompt, and courteous responses to user questions or computer/network issues.
  • Take initiative to do to redo inadequate or incomplete work, even if it is not yours and ensure compliance with regulatory standards.
  • Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
  • Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
  • Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
  • Adhere to administrative and departmental policies and demonstrate regular attendance and timeliness.
  • Do not incur excessive overtime and remain conscientious in regard to personal hygiene.
  • Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate sources.
  • Demonstrate adherence and support of company-wide service standards as evidenced by observation and feedback from patients, family members, and other clients.

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