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Guest Communication Specialist
2 months ago
Job Title: Service Dispatch Coordinator at Marriott International
As a Service Dispatch Coordinator at Marriott International, you will be instrumental in enhancing guest experiences by efficiently managing communication and service coordination.
- Monitor shift logs and daily reports to ensure accurate documentation of essential information.
- Receive, document, and relay messages in a timely and precise manner.
- Engage with relevant departments such as Bell Services, Front Desk, Housekeeping, Engineering, or Security to resolve guest inquiries or concerns.
- Coordinate the dispatch of bell staff or valet services as needed and inform guests about parking protocols.
- Ensure the safety and security of vehicles and keys, oversee parking areas for cleanliness and safety, and report any issues to management.
- Address and manage all guest communications, requests, inquiries, or concerns to guarantee guest satisfaction.
Key Responsibilities:
- Adhere to company policies and procedures, maintain a professional demeanor, and safeguard company resources.
- Welcome and assist guests, promptly addressing their needs while communicating effectively with team members.
- Foster positive relationships with colleagues and utilize technology for work-related tasks.
- Perform physical duties including standing, sitting, walking, and lifting items up to 10 pounds.
- Comply with Marriott's standards of service excellence and hospitality.
Preferred Qualifications:
- Education: High school diploma or equivalent.
- Related Work Experience: No prior experience necessary.
- Supervisory Experience: Not required.
- License or Certification: None required.
Compensation:
The compensation for this role is competitive and includes various benefits such as retirement plans, health insurance, discounts at Marriott properties, commuter benefits, and more. Specific details regarding benefits are subject to terms and conditions.
Company Overview:
Marriott International is committed to fostering diversity and promoting an inclusive, people-first culture. They are dedicated to providing equal employment opportunities and supporting a workplace free from discrimination.
