Customer Service Account Specialist

5 days ago


Gillette, Wyoming, United States VISIONARY COMMUNICATIONS LLC Full time

We are seeking a highly skilled Customer Service Account Specialist to join our team at Visionary Communications LLC. As an Account Specialist, you will play a critical role in delivering exceptional customer experiences, driving customer retention, and increasing revenue through strategic upselling and cross-selling initiatives.

The successful candidate will possess a strong ability to understand customer needs, build trust, and provide personalized solutions to meet their evolving requirements. If you are a customer-focused professional with a passion for delivering outstanding service, we encourage you to apply.

**Key Responsibilities:**

  • Manage existing customer relationships, ensuring timely and accurate account resolution.
  • Develop and execute strategies to enhance customer satisfaction and loyalty.
  • Collaborate with internal teams to drive upselling and cross-selling opportunities.
  • Utilize effective communication skills to resolve customer issues and concerns.
  • Maintain accurate records of customer interactions and transactions.

**Requirements:**

  • Prior experience in customer-facing roles, preferably in sales or account management.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet performance targets.
  • Proficiency in Microsoft Office and Google Docs.
  • Flexibility to adapt to changing priorities and deadlines.

**Compensation Details:** Estimated salary range: $40,000 - $50,000 per year, depending on experience.



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