Senior Customer Retention Specialist

3 weeks ago


Gillette, Wyoming, United States VISIONARY COMMUNICATIONS LLC Full time

About Visionary Communications LLC

We are seeking a skilled and motivated Senior Customer Retention Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and building strong relationships with our existing customers.

Key Responsibilities:

  • Servicing existing customers with account changes, upgrades, and payments.
  • Focusing on building personal relationships with customers to drive customer retention and satisfaction.
  • Working in a separate phone queue exclusively for existing customers.
  • Prioritizing goals to include upgrades/upsells and add-on services such as VoIP sales and managed router sales.
  • Making outbound calls to current customers to sell upgrades and add-on services, generating additional revenue for the company.

Requirements:

  • Prior sales/upselling experience preferred.
  • Ability to remain professional and courteous with customers at all times.
  • Strong computer skills and basic knowledge of Microsoft Office products and Google Documents.
  • Excellent verbal and written communication skills.
  • Availability to work outside of normal business hours occasionally for department meetings.

Compensation:

The estimated annual salary for this position is $19,230 - $20,000.



  • Gillette, Wyoming, United States VISIONARY COMMUNICATIONS LLC Full time

    About the RoleWe are looking for a highly motivated Sales and Retention Liaison to join our team at Visionary Communications LLC. As a Sales and Retention Liaison, you will be responsible for fostering personal relationships with customers and driving retention and satisfaction through exceptional customer service.Key Responsibilities:Service account...


  • Gillette, Wyoming, United States VISIONARY COMMUNICATIONS LLC Full time

    We are seeking a highly skilled Customer Service Account Specialist to join our team at Visionary Communications LLC. As an Account Specialist, you will play a critical role in delivering exceptional customer experiences, driving customer retention, and increasing revenue through strategic upselling and cross-selling initiatives.The successful candidate will...


  • Gillette, Wyoming, United States VISIONARY COMMUNICATIONS LLC Full time

    Job Title: Customer Experience SpecialistThe primary objective of this role is to provide exceptional customer service and act as a liaison between Visionary Communications LLC and existing customers.Key Responsibilities:Servicing account changes, moves, upgrades, and payments for existing customersFostering personal relationships with customers to drive...


  • Gillette, Wyoming, United States VISIONARY COMMUNICATIONS LLC Full time

    About the RoleThe ideal candidate will possess a strong command of customer service policies and be well-versed in product knowledge to provide swift and accurate assistance to customers.Key ResponsibilitiesServe existing customers with account changes, upgrades, payments, etc.Focus on building personal relationships with customers to enhance retention.This...


  • Gillette, Wyoming, United States Pinnacle BankBank of Colorado Full time

    About the Position: At Pinnacle Bank/Bank of Colorado, we are seeking a highly motivated and experienced individual to fill the position of Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our banking services.Responsibilities:Cash...


  • Gillette, Wyoming, United States AT&T Full time

    About UsWe are AT&T, a leading provider of telecommunications services. Our company is committed to providing exceptional customer service and innovative solutions to meet the evolving needs of our customers.Job SummaryWe are seeking a Retail Sales Consultant to join our team. As a key member of our sales team, you will be responsible for delivering...


  • Gillette, Wyoming, United States U-Haul Full time

    Company Overview">At U-Haul, we're committed to providing exceptional service and ensuring that our customers get the help they need on their journeys. We're seeking a friendly and motivated individual to join our team as a Customer Service Representative.


  • Gillette, Wyoming, United States Family Dollar Full time

    Family Dollar is seeking highly motivated and customer-focused individuals to join our Retail Service Specialist team! As a Retail Service Specialist, you will be responsible for providing exceptional service to our customers, processing sales transactions, and maintaining a clean and organized store environment.RequirementsHigh school diploma or equivalent...


  • Gillette, Wyoming, United States VISIONARY COMMUNICATIONS LLC Full time

    Job OverviewWe are seeking a highly skilled Network Infrastructure Specialist to join our team at Visionary Communications LLC.This is a full-time position with a competitive salary of $120,000 per year, plus benefits and performance-based bonuses.About the RoleThe Network Infrastructure Specialist will play a critical role in designing, implementing, and...


  • Gillette, Wyoming, United States CompuNet, Inc Full time

    CompuNet, Inc. is a leading provider of IT solutions, and we are currently seeking a skilled Microsoft Senior Solutions Engineer to join our team in the Big Sky market. This individual will be responsible for designing, developing, and deploying highly effective business solutions using the latest Microsoft products and technologies.The ideal candidate will...


  • Gillette, Wyoming, United States Dakota Fluid Power Full time

    About the RoleWe are seeking a highly motivated Sales and Account Growth Specialist to join our team at Dakota Fluid Power. As an Outside Sales professional, you will be responsible for increasing sales of components, systems, and service capabilities within target accounts, identifying and developing new markets and customers, and maintaining good working...


  • Gillette, Wyoming, United States Hoskinson Biotechnology Full time

    About Hoskinson Health & Wellness ClinicHoskinson Health & Wellness Clinic is a cutting-edge medical facility that provides exceptional, holistic care for the whole family. Our comprehensive range of in-house specialties includes primary care, family medicine, pediatrics, mental wellness, radiology, laboratory services, pharmacy, audiology, exercise...


  • Gillette, Wyoming, United States Border States Electric Full time

    Job Summary: As an Electrical Supply Specialist at Border States Electric, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, a positive attitude, and the ability to work in a fast-paced environment. Responsibilities: Supports day-to-day operations of the Customer...


  • Gillette, Wyoming, United States Avantic Lodging Enterprises Full time

    Job Title: Dining Services SpecialistAbout the Job:The Dining Services Specialist will play a critical role in maintaining the highest standards of food quality and service at Avantic Lodging Enterprises. This position is responsible for preparing all food items, following standardized recipes, to ensure an appealing and appetizing product for our guests....


  • Gillette, Wyoming, United States RHP Properties Full time

    Job Title: Residential Maintenance SpecialistCompany Overview:RHP Properties is committed to providing a safe and welcoming environment for our residents through effective management and maintenance of our manufactured home communities.Compensation:The estimated annual salary for this role is $50,000-$65,000, based on experience, plus benefits including...


  • Gillette, Wyoming, United States Perkins Restaurant & Bakery - Sugarland Enterprises, Inc. Full time

    Perkins Restaurant & Bakery - Sugarland Enterprises, Inc.We are seeking a highly skilled and motivated Food Preparation Specialist to join our team. As a key member of our kitchen staff, you will be responsible for preparing menu items according to company policies, procedures, programs, and performance standards.About the JobAs a Food Preparation...


  • Gillette, Wyoming, United States Sulzer AG Full time

    Full-Time Rotating Equipment Repair Specialist Position at Sulzer AGWe are seeking a highly skilled and motivated individual to join our team as a Full-Time Rotating Equipment Repair Specialist. This role will involve working closely with customers to understand their mechanical repair needs, creating and documenting design changes using CAD software, and...


  • Gillette, Wyoming, United States Dakota Fluid Power Full time

    Job OverviewThe Business Development Manager role at Dakota Fluid Power is a critical position that drives sales and margin growth while expanding market penetration and market share. The ideal candidate will be accountable for retention, development, customer satisfaction of both existing and new accounts, and area coverage in a specified territory.


  • Gillette, Wyoming, United States VISIONARY COMMUNICATIONS LLC Full time

    About the PositionWe're looking for a skilled Customer Service Representative - Account Manager to join our team at Visionary Communications LLC. The ideal candidate will possess excellent communication skills, product knowledge, and the ability to build strong relationships with customers.Main ResponsibilitiesServing existing customers with account-related...


  • Gillette, Wyoming, United States GardaWorld Security Services U.S. Full time

    Job Overview:We are seeking a skilled Security Protection Specialist to join our team at GardaWorld Security Services U.S.About the Position:This role is ideal for individuals who prioritize excellent customer service and possess strong communication skills.You will be responsible for observing and reporting on activity at your assigned location, providing...