Senior Customer Retention Specialist
3 weeks ago
About Visionary Communications LLC
We are seeking a skilled and motivated Senior Customer Retention Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and building strong relationships with our existing customers.
Key Responsibilities:
- Servicing existing customers with account changes, upgrades, and payments.
- Focusing on building personal relationships with customers to drive customer retention and satisfaction.
- Working in a separate phone queue exclusively for existing customers.
- Prioritizing goals to include upgrades/upsells and add-on services such as VoIP sales and managed router sales.
- Making outbound calls to current customers to sell upgrades and add-on services, generating additional revenue for the company.
Requirements:
- Prior sales/upselling experience preferred.
- Ability to remain professional and courteous with customers at all times.
- Strong computer skills and basic knowledge of Microsoft Office products and Google Documents.
- Excellent verbal and written communication skills.
- Availability to work outside of normal business hours occasionally for department meetings.
Compensation:
The estimated annual salary for this position is $19,230 - $20,000.
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