Front Desk Associate

2 weeks ago


Rapid City, South Dakota, United States Outfitter Lodging LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Outfitter Lodging LLC. As a Front Desk Associate, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities:

  • Assist guests in a professional and courteous manner, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Process hotel registration and other transactions, maintaining confidentiality of all guest information.
  • Stay current on hotel accommodations, services, and local attractions to effectively assist guests.
  • Perform all guest accounting functions according to established hotel operating procedures.
  • Adhere to all established credit and inventory control procedures to minimize exposure to loss of revenue.
  • Demonstrate the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
  • Operate the telephone system according to brand standards, using proper etiquette and greetings.
  • Receive and process telephone and walk-in reservations accurately.
  • Maintain the cleanliness of the lobby area and perform laundry duties as needed.
  • Act as manager on duty in the absence of the General Manager and/or Guest Service Manager.
  • Understand and apply all hotel safety and security procedures to maintain a safe and secure environment for employees and guests.

Requirements:

  • Must have the ability to provide professional and courteous guest service.
  • Must have good time management skills and the ability to work with minimal supervision.
  • Must have good organizational skills, the ability to multitask, and strong attention to detail.
  • Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
  • Must have a working knowledge of computers and basic math skills.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and growth opportunities.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you


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