Front Desk Associate
2 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Outfitter Lodging LLC. As a Front Desk Associate, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.
Key Responsibilities:
- Assist guests in a professional and courteous manner, responding to their inquiries and resolving any issues in a timely and efficient manner.
- Process hotel registration and other transactions, maintaining confidentiality of all guest information.
- Stay current on hotel accommodations, services, and local attractions to effectively assist guests.
- Perform all guest accounting functions according to established hotel operating procedures.
- Adhere to all established credit and inventory control procedures to minimize exposure to loss of revenue.
- Demonstrate the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
- Operate the telephone system according to brand standards, using proper etiquette and greetings.
- Receive and process telephone and walk-in reservations accurately.
- Maintain the cleanliness of the lobby area and perform laundry duties as needed.
- Act as manager on duty in the absence of the General Manager and/or Guest Service Manager.
- Understand and apply all hotel safety and security procedures to maintain a safe and secure environment for employees and guests.
Requirements:
- Must have the ability to provide professional and courteous guest service.
- Must have good time management skills and the ability to work with minimal supervision.
- Must have good organizational skills, the ability to multitask, and strong attention to detail.
- Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
- Must have a working knowledge of computers and basic math skills.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and fast-paced environment.
- Professional development and growth opportunities.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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