Night Auditor

5 days ago


Rapid City, South Dakota, United States Rapid City Best Western Ramkota Hotel Full time
Job Summary:

We are seeking a friendly and detail-oriented Night Auditor to join our team at Rapid City Best Western Ramkota Hotel. As a Night Auditor, you will be responsible for attending to guests' needs, including registration, checkout, and cashiering. If you have a passion for delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply.

Responsibilities:
  • Verify all credit card information and ensure that all guests have valid payment methods.
  • Explain and provide promotional items to each guest checking in.
  • Respond promptly to guest inquiries and complaints, and offer alternative solutions when necessary.
  • Cover other areas of the hotel as needed, including front desk and housekeeping.
  • Document any guest accidents and complete maintenance logs as required.
  • Maintain all areas of the front desk, including cash handling and inventory management.
  • Take the initiative to greet guests in a friendly and warm manner.
Qualifications:
  • High School diploma or equivalent required.
  • Previous experience in hospitality or customer service preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and organizational skills.
About Us:

At Regency Hotel Management, we are committed to providing exceptional service and creating a positive experience for our guests. We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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