Customer Service Representative

4 days ago

New York, New York, United States Sweve Tech Ltd Full time

About the Job

Sweve Tech Ltd is seeking a skilled and dedicated Remote Customer Service Representative to join our growing team. This role involves handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction.

Key Responsibilities:

  • Customer Support and Communication:

    • Respond promptly to customer inquiries via phone, email, and live chat.
    • Address customer concerns, troubleshoot issues, and provide accurate solutions.
    • Maintain a positive and professional demeanor while managing customer interactions.
  • Issue Resolution and Follow-Up:

    • Resolve customer complaints effectively by determining the root cause and offering appropriate resolutions.
    • Escalate complex issues to relevant departments while ensuring timely follow-up and resolution.
    • Track and document customer interactions, ensuring records are complete and up to date.
  • Product Knowledge and Assistance:

    • Gain a deep understanding of Sweve Techs products and services to provide accurate information to customers.
    • Guide customers through product features, usage, and maintenance, assisting with installation and troubleshooting as needed.
  • Collaboration and Reporting:

    • Collaborate with other departments, such as Sales and Engineering, to ensure a seamless customer experience.
    • Report recurring issues, customer feedback, and improvement opportunities to the Customer Service Manager.
  • Process Improvement and Best Practices:

    • Identify areas for improvement in customer service processes and suggest enhancements.
    • Stay updated on company policies, procedures, and new products to deliver consistent and informed service.

Qualifications:

• Education: High school diploma or equivalent required; an associate degree or higher is a plus.
• Experience: Previous experience in customer service, call centers, or remote support is preferred but not required; training will be provided.
• Technical Skills: Proficiency with CRM systems and basic computer skills; familiarity with troubleshooting basic technical issues is a plus.
• Soft Skills: Strong communication skills, both written and verbal; excellent problem-solving abilities; and attention to detail.
• Work Environment: Ability to work independently in a remote setting with minimal supervision; a reliable internet connection and a quiet workspace are required.

What We Offer:

• Competitive salary with performance bonuses.
• Flexible work-from-home arrangement.
• Comprehensive training and onboarding.
• Paid time off and company holidays.
• Career advancement opportunities within Sweve Tech Ltd.
• A supportive and collaborative remote work culture.

About Sweve Tech Ltd:

Sweve Tech Ltd specializes in electrical and electronics engineering, serving clients across continents. Whether it's installations, troubleshooting, or technical maintenance, we've got it covered. With a team of seasoned experts and operations across four continents, we are not just here to solve problems, we are here to future-proof businesses and our customer base. Let's just say, when it comes to innovative solutions, Sweve Tech is always a step ahead.

  • Customer Service Representative

    2 weeks ago

    New York, New York, United States Visiting Nurse Service of New York Full time

    Contact Center Customer Service RepresentativeVisiting Nurse Service of New York is seeking a skilled Contact Center Customer Service Representative to provide exceptional customer service to our clients and stakeholders. As a key member of our contact center team, you will be responsible for resolving customer inquiries and complaints in a timely and...

  • Customer Service Representative

    4 weeks ago

    New York, New York, United States Shoe Service Plus Inc Full time

    Job Title: Customer Service Representative - Luxury Leather GoodsWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Leather Spa. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction with our luxury leather goods...

  • Customer Service Representative for Luxury Leather Goods

    2 weeks ago

    New York, New York, United States Shoe Service Plus Inc Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Shoe Service Plus Inc. The ideal candidate will have experience in after-sales service for shoe and handbag repair, with a passion for delivering exceptional customer experiences.Key ResponsibilitiesProvide expert advice and assistance to customers on leather repair and...

  • Customer Service Representative

    2 weeks ago

    New York, New York, United States GSP Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and exceeding customer satisfaction targets.Key...

  • Customer Service Representative

    1 month ago

    New York, New York, United States One Call Concepts Full time

    Job Title: Customer Service Representative **Job Summary** We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at One Call Concepts. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering incoming calls, and resolving customer...

  • Customer Service Representative

    4 weeks ago

    New York, New York, United States Resorts Atlantic City Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Resorts Atlantic City. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues in a timely...

  • Customer Service Representative

    7 days ago

    New York, New York, United States QT Communications & Technology Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at QT Communications & Technology. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat support.Key Responsibilities:* Answer...

  • Customer Service Representative

    1 week ago

    New York, New York, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet...

  • Customer Service Representative

    2 weeks ago

    New York, New York, United States QT Communications & Technology Full time

    Job Title: Customer Service RepresentativeJob Summary:QT Communications & Technology is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat support.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    2 weeks ago

    New York, New York, United States Resorts Atlantic City Full time

    Job Title: Customer Service RepresentativeJoin Resorts Atlantic City as a Customer Service Representative and be part of a dynamic team dedicated to delivering exceptional customer experiences. As a key member of our call center team, you will be responsible for handling customer inquiries, resolving issues, and providing personalized support to our...

  • Customer Service Representative

    4 weeks ago

    New York, New York, United States Handyman Connection Full time

    Customer Service Representative Job Description at Handyman Connection **Job Summary:** As a Customer Service Representative at Handyman Connection, you will be responsible for providing exceptional customer service, managing time and responsibilities, handling customer payments, and selling services over the phone. **Key Responsibilities:** * Provide...

  • Customer Service Representative

    4 weeks ago

    New York, New York, United States Randstad US Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Randstad US. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and resolving claims in a timely and efficient manner.Responsibilities:Respond to customer inquiries...

  • Customer Service Representative

    1 month ago

    New York, New York, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...

  • Customer Service Representative

    1 week ago

    New York, New York, United States Apple Bank for Savings Full time

    At Apple Bank for Savings, we are seeking a skilled Customer Service Representative to provide exceptional service to our clients. This role involves engaging with customers in a friendly and professional manner, resolving service-related issues in a timely and efficient manner, and conducting business ethically.Key responsibilities include:Providing...

  • Customer Service Representative

    2 weeks ago

    New York, New York, United States Caesars Entertainment Full time

    Customer Service RepresentativeCaesars Entertainment is seeking a Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Process check-in and check-out transactions for guestsAssist guests with questions about the city and...

  • Customer Service Representative

    4 weeks ago

    New York, New York, United States Crosstown Solutions Full time

    About Crosstown SolutionsCrosstown Solutions is a rapidly growing business consulting firm dedicated to revolutionizing the consumer experience. Our team of experts provides unparalleled support to our clients, thanks to our exceptional Customer Service Representatives. We are a family-oriented company that values trust, interdependence, and responsibility,...

  • Customer Service Representative

    4 weeks ago

    New York, New York, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - 1993 3rd AvenueAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a...

  • Customer Service Representative

    2 weeks ago

    New York, New York, United States Bison Full time

    Customer Service RepresentativeBison is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    5 days ago

    New York, New York, United States Dallas Smock - State Farm Agent Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities to promote our...

  • Customer Service Representative

    3 weeks ago

    New York, New York, United States Professional Moving & Storage INC Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering top-notch customer experiences through effective communication, problem-solving, and product knowledge.Key Responsibilities:Respond to customer...