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Cloud Services Manager

2 months ago

Jersey City, New Jersey, United States Verisk Analytics Full time
About the Role

We are seeking a highly skilled Cloud Services Manager to join our Corporate Technology team at Verisk Analytics. As a key member of our team, you will be responsible for designing, building, and supporting enterprise systems that enable our workforce for optimal productivity leveraging cloud technologies.

Key Responsibilities
  • Design and implement secure, scalable, and highly available solutions that adhere to enterprise policies and industry standards and best practices.
  • Effectively manage the team to provide efficient operational support for all environments within your technical group.
  • Proactively measure all environments within your technical group for adherence to enterprise standards and best practices and plan/track any needed remediation & optimization.
  • Liaise with vendors and other IT personnel for technical design, implementation, and problem resolution.
  • Provide design guidance and support to business partners to enable optimal usage of selected technologies and solutions.
  • Take action to introduce improvements to your teams' services through new technologies, improved processes, documentation, and training.
  • Develop and maintain automations and documentation for repeatable design patterns, to increase system efficiency and lower the human intervention time.
  • Lead in the management of technical programs and projects through all phases of execution.
Requirements
  • Ability to establish and maintain effective working relationships at all levels of the organization.
  • Tangible desire and curiosity to seek out and learn new and innovative ways to manage and solve complex challenges.
  • Strong communication skills (written & verbal) and a collaborative, team-oriented approach to work are a must, as is a comfort level working in a fast-paced, federated environment that embraces innovation and experimentation.
  • Dependable and flexible with work hours, including nights and weekends as required.
  • Minimum of 3 years of related experience with a bachelor's degree.
  • 3+ years of experience designing, managing, and/or supporting enterprise infrastructure systems.
  • 3+ years of experience with networking concepts (OSI network layers, TCP/IP).
  • 3+ years of experience with Microsoft Windows and MAC operating systems.
  • 2+ years of experience working with public cloud products and services; Azure required, AWS additionally.
  • Familiarity with ITSM methodology and practices.
  • Familiarity with database platforms such as MSSQL, MySQL, and PostgreSQL.
  • Familiarity with CI/CD tools and methodologies, system programming and scripting in PowerShell preferred; an automation mindset is a must.
  • Integration experience with enterprise operations and security tools such as Okta, Splunk, SolarWinds, ServiceNow, Infoblox, and Imperva.
  • Solid customer service skills with experience interfacing with all levels of stakeholders.
  • Experience creating technical documentation using tools including Visio, Word, Excel, and PowerPoint.
  • May require up to 10% domestic and international travel.
  • Proven working experience across Microsoft Active Directory and the Office 365 suite, including Azure AD, SharePoint, OneDrive, Exchange, and Teams.
  • Relevant experience with Microsoft Exchange and PBX or other phone management system.