Optometric IT Support Specialist
2 days ago
About the Role
We are seeking a highly motivated and detail-oriented Optometric IT Support Specialist to join our team at the SUNY College of Optometry. In this role, you will provide technical support for our clinical information systems, including NextGen practice management and electronic health record system.
Salary Range: $60,000 - $70,000 per year, with a generous benefits package that includes 15 days of annual leave and 13 paid holidays.
Responsibilities:
- Provide hardware and software technical support for clinical based information systems
- Collaborate with clinical and operational staff to understand application-specific requirements and configuration
- Troubleshoot technical issues related to NextGen system security tables and modules, clinical billing applications, and optical management system
- Deploy new patient engagement software, develop and update system and training documentation, run query reports, and conduct systems analysis
- Provide user training and conduct system backups, maintenance, and upgrades
Requirements:
- Associate's degree or equivalent experience in computer, network, and peripheral equipment troubleshooting
- A minimum of three years of professional experience in healthcare/academic medical center environment
- Excellent organizational, verbal, and written communication skills
- Ability to work occasional evenings and weekends as needed
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or related field
- Strong analytical and customer service skills; experience with practice management/electronic health record systems, Microsoft Windows, Microsoft Office, and knowledge of Microsoft SQL Server, Microsoft Windows Server, Citrix, and NextGen
About Us
The State University of New York College of Optometry advances visual health and patient care through leadership in education, research, and service. Our mission is to support optometric education, vision science research, and extend quality vision care to all New Yorkers and the surrounding community.
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