Dining Operations Supervisor

1 week ago


Kansas City, Missouri, United States Old Chicago Pizza & Taproom KMG Full time
Position Title:Dining Operations Supervisor – Old Chicago Pizza & Taproom
Location:
Old Chicago Pizza & Taproom

Reports to:
  • General Manager.
  • Deliver outstanding Guest experiences consistently through effective leadership of the Front of the House. Collaborate with the management team to uphold high standards of Guest service and profitability while strictly following the policies and procedures of Old Chicago Pizza and Taproom.

Key Responsibilities:
  • Oversee daily restaurant operations, including the supervision of hourly Team Members.
  • Assist the General Manager in implementing marketing strategies.
  • Support all Front of House operations, ensuring compliance with systems, health inspections, order guides, and quality control of food and beverages.
  • Ensure food presentation meets Old Chicago standards.
  • Monitor adherence to health and safety regulations in food preparation and service.
  • Maintain the facility, equipment, and supply levels by coordinating with appropriate service providers for any maintenance issues.
  • Address Guest complaints and feedback promptly and professionally to ensure satisfactory resolution.
  • Promote a safe working and dining environment to minimize the risk of accidents; complete necessary reports in case of injuries.
  • Communicate team member concerns to management in a professional manner through meetings and digital logs.
  • Sign off on Front of House Team Members at the end of their shifts.
  • Adhere to company procedures in all situations, including crisis management.
  • Complete Manager in Training projects as assigned.
  • Assist the General Manager in the success of programs and systems, including training and scheduling.
  • Support the General Manager in ensuring timely and accurate completion of financial, HR, and payroll tasks in accordance with company policies.
  • Follow cash handling procedures diligently and ensure security measures are in place.
  • Collaborate with the General Manager to monitor weekly expenditures, manage food and labor costs, and achieve budget goals.
  • Perform other duties as assigned by management.

Knowledge, Skills & Abilities:
  • Guest Service - Understanding of principles and processes for delivering exceptional Guest services, including active listening and Guest satisfaction evaluation.
  • Strong communication skills.
  • Aptitude for enhancing sales through new Guest acquisition and current Guest retention.
  • Knowledge of Menu, Food, and Beverage Preparation.
  • Coaching & Performance Management - Ability to motivate and develop Team Members.
  • Financial acumen to analyze information and adhere to budgets.
  • Ability to make quick decisions in a dynamic environment.
  • Memorization skills for floor plans and key operational points.
  • Familiarity with restaurant equipment and health codes.
  • Time Management - Ability to manage personal and team time effectively.
  • Proficient in software applications such as Ctuit, Aloha POS, Excel, Word, and Outlook.

About Old Chicago Pizza & Taproom KMG:

OLD CHICAGO. AMAZING CRAFT BEERS & FOOD. SHARE, RECONNECT, CELEBRATE. Craft beer is a passion for us. With over 40 years of experience, we pride ourselves on serving high-quality beers and delicious food. Our commitment to innovation and excellence in craft beer, paired with mouth-watering dishes, creates a unique dining experience. From our extensive menu to our vibrant atmosphere, Old Chicago is the ideal spot for enjoying specialty brews and delightful meals with friends and family. Our independently owned and operated franchise ensures a welcoming environment where every Guest is valued.



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