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Restaurant Operations Supervisor

2 months ago

Kansas City, Missouri, United States Chick-fil-A Barry Road Full time
Job Overview

We are seeking a dedicated and service-oriented individual to become a part of our Chick-fil-A Barry Road team as a Restaurant Operations Supervisor. In this pivotal role, you will assist the management team in managing the daily functions of the restaurant while ensuring that our esteemed standards of quality, service, and cleanliness are consistently upheld.

Key Responsibilities:

  • Delivering outstanding customer service and ensuring that patrons enjoy a memorable dining experience.
  • Overseeing team members and providing necessary guidance and support.
  • Ensuring food quality and safety standards are met in accordance with company policies.
  • Training and mentoring team members to enhance their skills and performance.
  • Addressing guest concerns and resolving issues promptly and professionally.
  • Assisting in workforce management to maintain appropriate staffing levels and control labor costs.
  • Promoting a culture of care by embodying the values and mission of Chick-fil-A.

Core Values:

We strive to be a LIGHT: Love, Integrity, Growth, Honor, and Tenacity.

Love: We cultivate a respectful and caring atmosphere for our Team Members, Guests, and community, ensuring everyone feels valued.

Integrity: We are committed to honesty and ethical behavior in all our actions, building trust through accountability.

Growth: We prioritize continuous development and innovation, empowering our Team Members to enhance their skills and knowledge.

Honor: We respect the legacy of our founder by valuing relationships and providing exceptional hospitality.

Tenacity: We demonstrate resilience and a commitment to excellence, actively seeking solutions to challenges.

Qualifications:

  • Demonstrated experience in a supervisory capacity within a fast-paced environment.
  • Exceptional communication and interpersonal abilities.
  • Strong organizational and problem-solving skills.
  • Capability to thrive under pressure and meet tight deadlines.
  • Physical ability to stand for extended periods and lift up to 50 pounds.
  • Availability to work weekends and holidays.

The ideal candidate will possess prior leadership experience in a dynamic restaurant setting, exhibit strong communication skills, and have a genuine passion for delivering exceptional customer service. This role requires flexibility in scheduling, including evenings and weekends.