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Customer Service Ambassador

2 months ago

San Diego, California, United States Kelly Services Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Kelly Services, a leading provider of workforce solutions in the Insurance industry.

  • Develop strong relationships with customers and address their inquiries promptly and empathetically, providing personalized service to meet their unique needs.
  • Utilize strong communication skills to simplify complex plan details and ensure customer understanding.
  • Maintain confidentiality and adhere to data security regulations, ensuring the protection of sensitive customer information.
  • Collaborate with cross-functional teams to resolve customer issues and provide exceptional service.
  • Stay up-to-date on industry trends and regulatory requirements to provide informed guidance to customers.
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • Proven experience in a call center setting, with a strong track record of customer satisfaction
  • Familiarity with health and welfare or pension plans, with a strong understanding of industry regulations
  • Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues
  • Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues
  • Proficiency in Microsoft Office, with the ability to work efficiently in a fast-paced environment
About Kelly Services

Kelly Services is a global leader in workforce solutions, providing a range of staffing and consulting services to meet the diverse needs of clients. With a strong presence in the Insurance industry, Kelly Services is committed to delivering exceptional service and support to our customers.