Operations Assistant

5 days ago


Chicopee, Massachusetts, United States Planet Fitness Full time
Job Overview

The Operations Assistant at Planet Fitness is a dynamic and rewarding role that requires exceptional customer service skills, strong leadership abilities, and a passion for fitness. As an integral member of our team, you will assist in maintaining a welcoming atmosphere for members, prospective members, and guests while ensuring staff follows superior customer service guidelines.

Key Responsibilities:
  • Sales and Retention: Assist in recruiting, hiring, training, and developing a high-performing sales team to drive club revenue growth.
  • Customer Service: Provide exceptional customer service by answering phones, checking members into the system, facilitating new member sign-ups, and resolving or escalating employee issues.
  • Cleanliness and Maintenance: Oversee the cleanliness and maintenance of the facility, including ordering supplies within budget requirements.
  • Staff Support: Provide backup support for employees who are absent, and assist with scheduling and supervising staff as needed.

Requirements:

To succeed in this role, you must have:
  • Superior Customer Service Skills: Proven ability to provide exceptional customer service in a fast-paced environment.
  • Leadership Experience: At least 2 years of experience in a supervisory or management role, preferably in the fitness industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with staff, members, and vendors.
  • Technical Skills: Proficiency in Microsoft Office Suite and basic computer skills.

What We Offer:

We offer a competitive salary range of $45,000 - $60,000 per year, based on experience, plus benefits and opportunities for career growth and development.

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