Customer Success Manager

5 days ago

New York, New York, United States Palo Alto Networks Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Customer Success team, you will play a critical role in ensuring the successful adoption and expansion of our security solutions across a range of customer relationships.

Key Responsibilities
  • Lead client onboarding experiences, adoption, and expansion across a range of relationships
  • Develop strong partnerships with customer shareholders, channel partners, and executive sponsors to drive product adoption
  • Act as a customer advocate in influencing product roadmap and improvements
  • Coach customers on establishing and implementing cloud security change management, governance, and center of excellence programs
  • Identify and escalate risks to the customer and support team to achieve client success
  • Gain a deep understanding of typical business challenges faced by our customers to map features in their security environments
  • Address and associated business benefits to align with emerging and evolving needs
  • Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns
  • Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships and uncover new opportunities
  • Monitor key performance metrics such as customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement
  • Leverage key metrics to build a strategic plan to address decreases or negative changes in the metrics listed above
Requirements
  • 5 years minimum working in pre-sales, account management, customer success, consulting, or similar roles related to driving customer success and adoption
  • Experience working with cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurity
  • Experience with a SaaS solutions company and/or an enterprise software company
  • Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers
  • Highly data-driven with a dedication to following the process
  • Passionate about driving and tracking a consistent engagement process with all customers in your portfolio
  • Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges
  • Flexibility for travel up to 50%
About Us

Palo Alto Networks is a trailblazer that dreams big, takes risks, and challenges cybersecurity's status quo. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our CSM team, you will be responsible for driving customer satisfaction and retention across our client base.The CompanyWe are a globally established, best-in-class solution provider, offering a social and email management platform.Our platform is...

  • Testing Specialist

    2 weeks ago

    New York, New York, United States Customer Success Full time

    Job DescriptionJob Description involves working with customers to ensure their success. Key responsibilities include TEST JOB NOT A REAL JOB and providing support to meet their needs. This role requires strong communication skills and the ability to work independently. The ideal candidate will have experience in TEST JOB NOT A REAL JOB and be able to provide...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team and take ownership of a portfolio of high-value clients. As a key member of our Customer Success team, you will be responsible for driving client satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customized account plans to drive client adoption,...

  • Customer Success Manager

    7 days ago

    New York, New York, United States Vitally Inc Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Success with Vitally IncVitally Inc is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for guiding our customers towards success, from implementation through adoption. Your expertise in people and...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Comcast Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to lead and develop a small team of Customer Success Managers. This individual will be responsible for onboarding, training, and developing their team to ensure they promote the retention, success, and satisfaction of their assigned accounts. Additionally, the Manager of...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States cartage Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Carta. As a Customer Success Manager, you will be responsible for driving successful outcomes for our customers, mitigating churn, and affecting expansion. You will work closely with our cross-functional teams to ensure seamless customer experiences and drive...

  • Customer Success Manager

    7 days ago

    New York, New York, United States Fireblocks Full time

    Customer Success ManagerFireblocks is seeking a highly skilled Customer Success Manager to join our team. As a trusted advisor, you will be responsible for building and maintaining relationships with our customers to enable them to realize value from our platform.Key Responsibilities:Develop and execute customer success plans to ensure customers achieve...

  • Customer Success Manager

    1 day ago

    New York, New York, United States IntelliShift Full time

    Customer Success ManagerWe're IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. Our fleet intelligence platform empowers construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful...

  • Customer Success Manager

    1 day ago

    New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the HVAC industry with innovative software solutions. As our Customer Success Manager, you'll play a pivotal role in scaling our early-stage startup and driving customer satisfaction.About the RoleWe're seeking a customer-obsessed professional to join our team. As a Customer Success Manager,...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Integral Ad Science Full time

    Job Title: Customer Success ManagerWe're seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, and adoption of our products across our partners.Key Responsibilities:Manage client relationships with...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Integral Ad Science Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, adoption, and revenue growth across our partners.Key ResponsibilitiesClient Relationship Management: Manage client...

  • Customer Success Manager

    1 week ago

    New York, New York, United States HRBaires Full time

    Job Title: Customer Success ManagerHRBaires is seeking a skilled Customer Success Manager to join our team and help drive growth for OneSignal, a leading omnichannel customer engagement solution.About the RoleWe are looking for a versatile and results-driven professional to manage our US Enterprise business by leading implementation and increasing the value...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Yotpo Full time

    About the RoleWe're seeking a seasoned Customer Success Manager to lead our Loyalty Specialist team in driving customer value realization and retention. As a key member of our Customer Success organization, you'll be responsible for developing and executing strategies to ensure our customers achieve high-value thresholds post-onboarding.Key...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Rilla Full time

    About RillaRilla is a leading conversation intelligence software for outside sales professionals. Our mobile app records conversations, and our AI automatically transcribes and analyzes them to help improve sales performance.Job DescriptionWe're seeking a highly motivated Customer Success Manager to join our team. As a key member of our Customer Success...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States pinwheel corp Full time

    {"title": "Customer Success Manager", "description": "Unlock Revenue Growth with Pinwheel CorpPinwheel Corp is revolutionizing the financial services industry with innovative solutions for direct deposit switching, earned wage access, and income verification. As a Customer Success Manager, you will play a critical role in driving revenue growth and customer...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Integral Ad Science Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, adoption, and revenue growth across our partners.Key Responsibilities:Manage client relationships with...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Duet Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Duet. As a key member of our Customer Success team, you will serve as the primary account manager for primary care practices within our network.Your primary focus will be on managing ongoing customer relationships, identifying and addressing practice...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Integral Ad Science Full time

    Job Title: Customer Success ManagerWe're seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, and adoption efforts across our partners.Key Responsibilities:Manage client relationships with IAS's...

  • Customer Success Manager

    15 hours ago

    New York, New York, United States Kaltura Full time

    About KalturaKaltura is a global leader in the video market, empowering any video experience for any organization. Our mission is to make using video simpler and better people's lives through video.Job DescriptionWe are seeking a passionate customer advocate to partner with and ensure the long-term success of our customers in a defined Region. As a Customer...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Zoomin Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Potential with ZoominAt Zoomin, we empower enterprise customers to reach their full potential with our knowledge orchestration platform. As a Customer Success Manager, you will be the dedicated point of contact and success partner for assigned clients, ensuring they get the most out of our...