Clinical Support Representative

7 days ago


Reed City, Michigan, United States Corewell Health Full time
Job Summary

As a Patient Services Representative at Corewell Health, you will play a vital role in delivering exceptional patient care and support. This position requires a high level of administrative expertise, strong problem-solving skills, and a commitment to providing excellent customer service.

Key Responsibilities
  • Provide complex patient/customer problem-solving support, including high-level discernment when registering patients in treatment rooms.
  • Perform administrative functions, including assisting with patient check-out, scheduling complex patient appointments, and navigating external patient referral portals.
  • Obtain insurance authorizations and/or verify that prior authorization has been obtained, and assist with retroactive insurance denials/appeals.
  • Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
  • Identify and remind patients of health maintenance gaps.
  • Actively participate in safety initiatives and risk mitigating measures where appropriate and complete all position and unit safety-related competencies and requirements on a timely basis.
Benefits
  • Comprehensive benefits package to meet your financial, health, and work/life balance goals.
  • On-demand pay program powered by Payactiv.
  • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more.
  • Optional identity theft protection, home and auto insurance, pet insurance.
  • Traditional and Roth retirement options with service contribution and match savings.
Qualifications
  • High School Diploma or equivalent.
  • 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or other related experience.


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