Mortgage Loan Officer Support Specialist

6 days ago


Farmington Hills, Michigan, United States American Financial Network Full time

We are seeking a highly organized and detail-oriented Mortgage Loan Officer Support Specialist to join our team at American Financial Network. As a key member of our loan origination staff, you will play a critical role in supporting the success of our mortgage loan officers.

Key Responsibilities:

  • Administrative Support: Provide administrative support to our loan officers, including screening and making calls, booking appointments, and preparing paperwork.
  • Client Liaison: Serve as the primary contact and liaison between clients, branch managers, and assigned loan originators, conducting meetings to coordinate follow-up items and ensuring seamless communication.
  • Loan Package Accuracy: Verify the accuracy of all loan package documents, submitting any discrepancies to the loan officer or loan originator.
  • Customer Service: Respond to client inquiries about transactions, providing timely and accurate information to ensure high levels of customer satisfaction.
  • Loan Documentation: Gather and coordinate necessary loan documentation, including loan files, loan packages, credit reports, and additional mortgage application paperwork.
Requirements:

  • Experience: 2-3 years of professional office environment and administration or mortgage experience preferred.
  • Technical Skills: MS Office proficiency required; some CRM, MLS, DU, and proprietary mortgage software preferred.
  • Education: Preferred degree in banking or finance, and a high school diploma or equivalent is required.
  • Industry Knowledge: Possess an understanding of different loan products, such as conventional loans, FHA, VA, adjustable/fixed, commercial loans, etc.
  • Licensure: NMLS license or training is not required, but is desired.
About American Financial Network:

Founded in 2001, American Financial Network is a leading mortgage banker with a strong reputation for meeting the lending needs of real estate professionals, builders, and homebuyers through exceptional service and efficient operations.

Our mission is to be the most trusted and admired mortgage lender, offering unique, affordable, and convenient products while fostering a close, family-oriented culture that supports our rapid growth and continued success.



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