Customer Experience Representative

7 days ago


Santa Rosa, California, United States VCA Animal Hospitals Full time
About the Role

VCA Animal Hospitals is seeking a highly skilled and personable Client Service Representative to join our team. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.

Key Responsibilities
  • Customer Service Functions:
    • Greet visitors and guide clients and their pets to exam rooms.
    • Schedule and confirm appointments.
    • Place outbound calls for follow-ups and reach out to prospective clients.
    • Present and explain fees, including processing payments.
    • Recommend, select, and obtain products and services, including prescriptions.
    • Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
    • Manage medical records, charts, reports, and correspondence.
    • Maintain a clean and organized work area.
  • Additional Responsibilities:
    • Provide exceptional customer service and ensure a positive experience for clients and their pets.
    • Collaborate with the veterinary team to ensure seamless communication and care for patients.
    • Stay up-to-date on products and services offered by VCA Animal Hospitals.
What We Offer

VCA Animal Hospitals offers a competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays, and sick days, health and well-being programs that provide resources and training.

Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $20 to $21 per hour.

Benefits

We offer a comprehensive benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Pet care discounts
  • Paid vacation, holidays, and sick days
  • Health and well-being programs


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