Customer Experience Representative
7 days ago
VCA Animal Hospitals is seeking a highly skilled and personable Client Service Representative to join our team. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.
Key Responsibilities- Customer Service Functions:
- Greet visitors and guide clients and their pets to exam rooms.
- Schedule and confirm appointments.
- Place outbound calls for follow-ups and reach out to prospective clients.
- Present and explain fees, including processing payments.
- Recommend, select, and obtain products and services, including prescriptions.
- Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
- Manage medical records, charts, reports, and correspondence.
- Maintain a clean and organized work area.
- Additional Responsibilities:
- Provide exceptional customer service and ensure a positive experience for clients and their pets.
- Collaborate with the veterinary team to ensure seamless communication and care for patients.
- Stay up-to-date on products and services offered by VCA Animal Hospitals.
VCA Animal Hospitals offers a competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays, and sick days, health and well-being programs that provide resources and training.
Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $20 to $21 per hour.
BenefitsWe offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Pet care discounts
- Paid vacation, holidays, and sick days
- Health and well-being programs
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