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Customer Service Representative

2 months ago

Santa Rosa, California, United States U-Haul Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining high standards of quality and safety.
  • Answer questions and educate customers regarding U-Haul products and services, promoting our brand and values.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, maintaining a safe and efficient work environment.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on industry trends and best practices.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul's Commitment to Health and Wellness

U-Haul is committed to creating a culture of health and wellness. As part of this commitment, we will not hire or re-hire individuals who use nicotine products in states where this is prohibited by law.

Equal Opportunity Employer

U-Haul is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates and are an affirmative action employer. We are committed to creating a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and supported.