Production Support Supervisor

4 weeks ago


Louisville, Kentucky, United States Norton Healthcare Full time
Job Summary

The Production Support Supervisor role at Norton Healthcare is a critical position that ensures the organization's production environment meets business and service goals. This position is responsible for managing the daily operations of the Service Desk and Network Operations Center, as well as developing processes, metrics, and standards to ensure I.S. meets or exceeds SLA commitments.

The ideal candidate will have a strong background in Information Technology, with experience leading projects or teams. A degree in a related field is preferred, but not required. The successful candidate will be responsible for managing staff schedules, ensuring operational duties are completed, and developing technical standards that leverage the latest technology resources.

Key Responsibilities:

  • Manage daily operations of the Service Desk and Network Operations Center
  • Develop processes, metrics, and standards to ensure I.S. meets or exceeds SLA commitments
  • Manage staff schedules and ensure operational duties are completed
  • Develop technical standards that leverage the latest technology resources

Requirements:

  • One year of Information Technology experience leading projects or teams (with degree)
  • Three years of relevant Information Technology experience leading projects or teams (without degree)
  • Associate Degree (with experience)
  • Information Technology Infrastructure Library (ITIL) credential within 6 months of hire
  • Support Center Manager (SCM) credential within 6 months of hire
  • Security+ (IT Certification) within 6 months of hire
  • Network+ (IT Certification) within 6 months of hire


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