Restaurant Operations Manager

4 weeks ago

Yorba Linda, California, United States Munch and Crunch, LLC Full time
Job Summary

We are seeking a highly motivated and experienced Shift Manager to join our team at Munch and Crunch, LLC. As a Shift Manager, you will play a critical role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.

Key Responsibilities
  • Supervise and manage a team of 1-7 employees, providing guidance and support to ensure excellent customer service and restaurant operations.
  • Run shifts and manage the execution of all company policies, procedures, programs, and systems.
  • Ensure compliance with all federal, state, and local laws and ethical business practices.
  • Develop and maintain a positive and productive work environment, fostering a culture of teamwork and excellence.
  • Provide leadership, direction, training, and development to the restaurant team, ensuring they have the skills and knowledge to succeed.
  • Make staffing decisions, including recommending interviews and administering disciplinary action as needed.
  • Deliver exceptional results in areas of quality, guest service, safety, security, cleanliness, and product preparation.
  • Exhibit a cheerful and helpful manner, demonstrating a complete understanding of our menu items and the ability to explain them accurately to guests.
  • Use the Point of Sale system/cash register to record orders and compute order amounts, collecting payment from guests.
  • Understand and adhere to proper food handling, safety, and sanitation standards.
  • Ability to follow all company operation policies and procedures.
  • Make recommendations to enhance restaurant operations.
  • Maintain a professional appearance and grooming standards.
  • May be required to attend business meetings for training and development.
Requirements
  • 1-2 years of experience in a quick service restaurant environment with demonstrated ability to ensure guest satisfaction and train and maintain an ongoing guest service delivery.
  • Demonstrated ability to be a leadership partner with management and staff, and to provide quality service to guests.
  • Demonstrated ability to handle multiple tasks with effective follow-through.
  • Demonstrated ability to motivate and lead staff to achieve organizational goals.
  • General knowledge of computers, POS systems, various electronic devices, and various software.
  • Ability to perform basic business math skills. Cash handling skills desired.
  • Excellent organizational skills for keeping detailed records, reports, and logs.
  • Demonstrated ability to visually assess and evaluate safety hazards in the workplace as mandated by company safety procedures. Ensure OSHA, local health and safety codes, and company safety policies are met/followed.
  • Ability to communicate, develop, and maintain a close, effective relationship with colleagues, department managers, partners, and the public.
  • Implement training and development plans and train staff.
  • Ability to read, write, and speak effectively in English.
  • Open availability to work any shifts as needed.
  • May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs, or technical developments) All duties are expected to be performed while clocked in.
Education and Training
  • Must possess a valid driver's license and proof of vehicle insurance.
  • 1-2 years of experience in a Quick Service restaurant environment or a guest service industry in a supervisory or leadership role or an equivalent combination is preferred.
  • Food Handlers certification may be required.
  • Ability to stand and walk for approximately 95-100% of shift, including ability to bend, reach, and lift and carry a max of 50 pounds.

Munch and Crunch, LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees.

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