Hair Salon Operations Manager

1 week ago

Bettendorf, Iowa, United States European Wax Center Arroyo Grande Full time

We are seeking an experienced Hair Salon Operations Manager to join our team at European Wax Center Arroyo Grande. As a key member of our management team, you will be responsible for driving sales growth, training and developing your team, and ensuring exceptional customer service.

About the Role

This is a full-time position that requires a minimum of 37 hours per week. You will be responsible for managing a team of Guest Service Associates and Wax Specialists, overseeing customer service, sales, and quality of service.

Responsibilities
  • Drive sales performance by setting clear goals, monitoring team performance, and ensuring the team meets revenue goals, number of tickets, and staff performance metrics.
  • Develop and foster a high-performance culture where people love to come to work and are motivated to achieve their best.
  • Hire, train, and mentor new employees, ensuring they receive the proper development and tools to succeed.
  • Manage day-to-day operations, including scheduling, payroll, inventory management, and administrative tasks.
  • Proactively address guest concerns, de-escalate issues, and train your team on handling customer service challenges.
  • Analyze business performance, assess key metrics, and create action plans to improve staff performance and meet business goals.
What We Offer
  • A competitive hourly rate plus monthly bonus incentives rewarding you for your hard work (estimated salary: $45,000 - $60,000 per year).
  • Personalized paid training to ensure your success.
  • Personal and professional development, including individualized coaching to help you grow as a leader.
  • Paid time off to support work-life balance.
  • Simple IRA Retirement Plan with company matching.
  • Complimentary services and product discounts for personal use.
  • Referral Programs to reward you for recommending great talent to join our team.
  • Long-term career growth opportunities with potential for advancement within the company.
Requirements
  • Ability to work 37+ hours per week.
  • Management experience in sales and/or the beauty industry is preferred, but not required. Strong leadership in a commission-based sales environment is highly valued.
  • Demonstrated sales experience and a proven track record in meeting revenue goals, ticket numbers, and staff performance metrics.
  • Strong organizational skills, with the ability to delegate tasks and manage multiple responsibilities in a fast-paced environment.
  • Problem-solving skills with the ability to identify root causes of issues and propose solutions.
  • Ability to drive results through othersmotivating, mentoring, and inspiring the team to achieve business goals.
  • Effective interpersonal and communication skills (written and verbal), with the ability to provide feedback, coach employees, and build strong relationships.

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