Service Desk Team Lead
5 days ago
Denver Service Desk Team Lead
Key Responsibilities
As a Service Desk Team Lead at Executech, you will be responsible for managing a team of technical professionals, ensuring the delivery of high-quality service to our clients. Your key responsibilities will include:
- Managing team performance and output to meet or exceed client expectations.
- Escalating technical issues and managing day-to-day services and projects.
- Providing coaching and feedback to team members to ensure their growth and development.
- Monitoring ConnectWise for urgent and high-profile client tickets.
- Leading daily huddles with your team to review schedules and discuss ongoing projects.
- Assisting new technicians to become part of your team and adopt the Executech Way.
- Performing other duties as assigned by management.
- One-On-Ones
- Regular one-on-one meetings with team members to discuss their progress, goals, and challenges.
- Team Management Meetings.
- Leading team calls to review team member calendar items and discuss ongoing projects.
- Managing team
- Recognizing team members for their achievements and contributions to the team.
- Possess and have demonstrated strong management and leadership skills, with prior management experience desired.
- Excellent communication skills, both written and verbal.
- IT experience, at least at a Tier 2 level.
- Possess a wide technical aptitude and skill set.
- Be a self-starter who can manage time without oversight.
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