Service Desk Team Lead

5 days ago


Westminster, Colorado, United States Executech Full time

Denver Service Desk Team Lead

Key Responsibilities
As a Service Desk Team Lead at Executech, you will be responsible for managing a team of technical professionals, ensuring the delivery of high-quality service to our clients. Your key responsibilities will include:

  1. Managing team performance and output to meet or exceed client expectations.
  2. Escalating technical issues and managing day-to-day services and projects.
  3. Providing coaching and feedback to team members to ensure their growth and development.
  4. Monitoring ConnectWise for urgent and high-profile client tickets.
  5. Leading daily huddles with your team to review schedules and discuss ongoing projects.
  6. Assisting new technicians to become part of your team and adopt the Executech Way.
  7. Performing other duties as assigned by management.
Leadership Expectations
  1. One-On-Ones
    1. Regular one-on-one meetings with team members to discuss their progress, goals, and challenges.
  2. Team Management Meetings.
    1. Leading team calls to review team member calendar items and discuss ongoing projects.
  3. Managing team
    1. Recognizing team members for their achievements and contributions to the team.
Requirements and Preferences
  • Possess and have demonstrated strong management and leadership skills, with prior management experience desired.
  • Excellent communication skills, both written and verbal.
  • IT experience, at least at a Tier 2 level.
  • Possess a wide technical aptitude and skill set.
  • Be a self-starter who can manage time without oversight.

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