Front Desk Representative
2 days ago
We are a premier employer in the hospitality sector, committed to providing exceptional service to our guests. Our hotel is conveniently located near Denver and Boulder, offering easy access to outdoor recreation and cultural attractions.
Job SummaryWe are seeking a skilled Front Desk Representative to join our team. As a key member of our front office staff, you will be responsible for providing a warm and welcoming experience for our guests. This includes greeting and checking in guests, handling room assignments and key distribution, and responding to guest inquiries and concerns.
Key Responsibilities- Guest Services: Greet and check in guests, handle room assignments and key distribution, and respond to guest inquiries and concerns.
- Front Desk Operations: Manage the front desk area, including handling cash and credit transactions, and maintaining accurate records.
- Communication: Respond to guest phone calls and messages, and communicate with other hotel staff as needed.
- Problem-Solving: Handle guest complaints and concerns in a professional and courteous manner, and work to resolve issues in a timely and satisfactory manner.
- Teamwork: Collaborate with other hotel staff to ensure seamless service and a positive guest experience.
- Education: High school diploma or equivalent required, college degree preferred.
- Experience: Hotel experience preferred, but not required.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a strong commitment to providing exceptional guest service.
We offer a comprehensive benefits package, including competitive pay, medical and dental insurance, and a 401(k) savings plan. We also offer opportunities for professional growth and development, and a fun and supportive work environment.
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