Operations Assistant Manager

4 days ago


Tempe, Arizona, United States Haynes Furniture The Dump Full time
Assistant Operations Manager

At Haynes Furniture / The Dump, we're committed to delivering exceptional customer experiences and driving business growth. As an Assistant Operations Manager, you'll play a pivotal role in ensuring the efficient execution of daily operations, empowering our team to excel, and driving smooth workflows.

Key Responsibilities:
  • Ensure daily workload is completed efficiently, adjusting workflow to meet business needs.
  • Identify and develop key employees for upward movement.
  • Timely and accurate completion of CPU and Delivery Prep invoicing.
  • Track and document attendance issues in compliance with employee policy manual.
  • Listen and respond to customers, customer pickup issues, and employee concerns.
  • Uphold terms and conditions for returns, exchanges, and restock fees.
  • Look for process improvements and communicate recommendations with Operations Manager.
  • Ensure maintenance items and safety concerns are communicated to pertinent parties.
  • Assist with hiring qualified applicants, performing orientation, and new hire training.
  • Perform annual and semi-annual evaluations of direct reports.
  • Create schedules to ensure maximum use of hours through forecasting and target planning.
  • Responsible for time off requests of both hourly associates and reporting management team.
  • Communicate promptly with Human Resources and Operations Manager.
  • Hold weekly meetings with reporting management team to review past and upcoming challenges, staffing needs, production, and target planning.
  • Hold associates accountable for production, safety, and policy violations.
  • Issue area/aisle audits to be performed by reporting Managers.
  • Ensure housekeeping in all departments, including departmental area audits.
Requirements:
  • Minimum High School Diploma or GED.
  • 2-5 years' experience in a warehouse environment as a manager.
  • Team building skills; good sound judgment and decision-making abilities.
  • Able to read and count accurately, do simple math, and have basic knowledge of Word and Excel programs.


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