Current jobs related to Warranty Claims Customer Service Specialist - Toledo, Ohio - Owens Corning

  • Customer Service Representative

    1 month ago

    Toledo, Ohio, United States Donatech Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Call Center Agent to join our team at Donatech. As a key member of our Supply Chain and Industrial Strategy organization, you will be the first point of contact for our clients and will be responsible for providing exceptional service and support.Key ResponsibilitiesProvide quality service to...

  • Customer Service Representative

    4 days ago

    Toledo, Ohio, United States Donatech Full time

    Job Summary:Donatech is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our Supply Chain and Industrial Strategy organization, you will be responsible for providing exceptional customer service to internal and external clients.Key Responsibilities:Provide quality service to internal and external...

  • Claims Service Support Specialist

    1 month ago

    Toledo, Ohio, United States Innovative Management Systems Incorporated Full time

    Job Title: Claims Service SupportThe Claims Service Support role is a critical position within our organization, responsible for ensuring the satisfaction of our clients and members by delivering exceptional customer service and resolving any inquiries or issues related to claim submissions or processes.This position will actively support the Claims...

  • Insurance Claims Specialist

    3 weeks ago

    Toledo, Ohio, United States Toledo Clinic Full time

    Toledo Clinic is seeking a skilled Insurance Claims Specialist to join our team. As an Insurance Claims Specialist, you will play a critical role in ensuring the smooth processing of patient insurance claims. Your primary responsibilities will include verifying patient insurance information, filing insurance claims, processing payments and adjustments, and...

  • Insurance Claims Specialist

    2 weeks ago

    Toledo, Ohio, United States University of Toledo Physicians Full time

    Job Title: Insurance Follow Up SpecialistAt University of Toledo Physicians, we are committed to delivering exceptional patient care and medical discovery. As an Insurance Follow Up Specialist, you will play a vital role in our revenue cycle team, ensuring timely and accurate resolution of insurance claims.Key Responsibilities:Document all responses and...

  • Insurance Claims Specialist

    2 weeks ago

    Toledo, Ohio, United States University of Toledo Physicians Full time

    Job Title: Insurance Follow Up SpecialistAt University of Toledo Physicians, we are committed to delivering exceptional patient care and medical discovery. As an Insurance Follow Up Specialist, you will play a vital role in ensuring the smooth operation of our revenue cycle process.Key Responsibilities:Document all responses and actions taken to resolve...

  • Insurance Claims Specialist

    2 weeks ago

    Toledo, Ohio, United States University of Toledo Physicians Full time

    Job Title: Insurance Follow Up SpecialistAt University of Toledo Physicians, we are seeking a highly skilled Insurance Follow Up Specialist to join our team. As a key member of our revenue cycle team, you will play a critical role in ensuring timely and accurate resolution of insurance claims.Job Summary:The Insurance Follow Up Specialist will be responsible...

  • Insurance Claims Specialist

    2 weeks ago

    Toledo, Ohio, United States University of Toledo Physicians Full time

    Job Title: Insurance Follow Up SpecialistAt University of Toledo Physicians, we are committed to delivering exceptional patient care and medical discovery. As an Insurance Follow Up Specialist, you will play a vital role in our revenue cycle team, ensuring that patients receive timely and accurate insurance coverage for their medical services.Key...

  • Customer Service Representative

    1 month ago

    Toledo, Ohio, United States Donatech Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Donatech. As a key member of our Supply Chain and Industrial Strategy organization, you will be responsible for providing exceptional service to our internal and external customers.Key Responsibilities:Provide Quality Service: Ensure that all...

  • Customer Account Specialist

    2 weeks ago

    Toledo, Ohio, United States Harbor, Inc. Full time

    Job Title: Customer Account SpecialistHarbor, Inc. is seeking a highly skilled Customer Account Specialist to join our team. As a key member of our client services department, you will be responsible for managing client accounts, resolving billing and payment issues, and ensuring timely submission of claims to payers.Key Responsibilities:Manage client...

  • Customer Account Specialist

    4 weeks ago

    Toledo, Ohio, United States Harbor, Inc. Full time

    Job Title: Customer Account SpecialistHarbor, Inc. is seeking a highly skilled Customer Account Specialist to join our team. As a key member of our revenue cycle team, you will be responsible for ensuring accurate and timely billing and insurance processing for our clients.Key Responsibilities:Verify insurance coverage and co-payments for clientsUpdate...

  • Technical Customer Service Representative

    1 week ago

    Toledo, Ohio, United States Solenis Full time

    Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries. Our product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems.As a Technical...

  • Customer Account Specialist

    1 month ago

    Toledo, Ohio, United States Harbor Full time

    Job Title: Customer Account SpecialistHarbor is seeking a highly skilled Customer Account Specialist to join our team. As a key member of our billing department, you will be responsible for ensuring accurate and timely submission of client account information to payers.Key Responsibilities:Verify insurance coverage and co-payments for clientsUpdate client...

  • Claims Examiner II/III

    4 weeks ago

    Toledo, Ohio, United States Innovative Management Systems Incorporated Full time

    Job Title: Claims Examiner II/IIIInnovative Management Systems Incorporated is seeking a highly skilled Claims Examiner II/III to join our team. As a Claims Examiner II/III, you will be responsible for accurately reviewing, researching, and analyzing professional claims for a managed service organization (MSO).Key Responsibilities:Identify authorizations and...

  • Customer Service Coordinator

    4 weeks ago

    Toledo, Ohio, United States Ryder Full time

    Job Title: Customer Service CoordinatorRyder is seeking a highly motivated and detail-oriented Customer Service Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing workflow, and ensuring the smooth operation of our logistics operations.Key Responsibilities:Provide...

  • Customer Service Coordinator

    1 month ago

    Toledo, Ohio, United States Ryder Full time

    Job DescriptionRyder is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring exceptional customer experiences and driving business growth.Key Responsibilities:Customer Service: Provide timely and effective customer communications, ensuring seamless...

  • Customer Service Coordinator

    2 weeks ago

    Toledo, Ohio, United States iBUYPOWER Full time

    Job OverviewAs a Customer Service Assistant at iBUYPOWER, you will play a vital role in supporting our ASD Team. Your primary responsibilities will include providing administrative support to various departments, communicating effectively with team members, and processing sales orders, cancellations, and returns. If you are a detail-oriented, organized, and...

  • Insurance Claims Processor

    4 weeks ago

    Toledo, Ohio, United States Toledo Clinic Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Insurance Claims Processor to join our team at Toledo Clinic. As an Insurance Claims Processor, you will be responsible for verifying patient insurance information, filing insurance claims, and processing payments and adjustments.Key ResponsibilitiesVerify patient insurance information and file...

  • Customer Service Representative

    2 days ago

    Toledo, Ohio, United States Westlake Services Full time

    Job SummaryWestlake Services is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities• Manage customer orders, including...

  • Customer Service Representative

    3 days ago

    Toledo, Ohio, United States T-Mychals Darrington Agency, LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled and empathetic Customer Service Representative to join our dynamic team at T-Mychals Darrington Agency, LLC. As the first point of contact, you will assist clients with inquiries, address concerns, handle policy change requests, and ensure their experience with our agency is...

Warranty Claims Customer Service Specialist

2 months ago

Toledo, Ohio, United States Owens Corning Full time


Warranty Claims Customer Service Specialist

Location(s):



Remote/Hybrid,

Function:

Customer Operations

Audience:

Experienced Professional

Work Arrangement:

Hybrid

Requisition ID:

62715

OBJECTIVE OF THE POSITION

The Warranty Solutions Team spearheads the initiative to assess manufacturing quality issues and address claims presented by clients, contractors, and consumers.

The Warranty Claims Customer Service Specialist is an integral part of the Warranty Solutions Team within the Roofing and Asphalt Division. This position is responsible for resolving roofing quality claims submitted by both homeowners and contractors. The Warranty Guidelines must be adhered to in the handling of all claims, which includes reviewing collected data from the client, analyzing the Lab Specialist's conclusions, and determining the suitable reimbursement if warranted. The Warranty Claims Customer Service Specialist negotiates with clients and contractors to settle any disagreements and secure acceptance of the warranty resolution. This role also collaborates with the Claims Settlement Specialist to facilitate the reimbursement process and finalize the claim.

Reports to: Team Leader, Warranty Solutions Team

Span of Control: Individual role with designated responsibilities

KEY RESPONSIBILITIES

Manage Customer Claims

  • Address warranty claim inquiries via phone queue
  • Comprehend Warranty Guidelines and Conditions, Owens Corning Products, and correct product installation
  • Evaluate collected documentation and information from homeowners, suppliers, installers, Owens Corning Field Sales, and manufacturing personnel to validate claims.
  • Analyze Lab findings and Lab Specialist decisions to ensure appropriate reimbursement per the Warranty Guidelines.
  • Negotiate claim resolutions and ensure adherence to proper LOA protocols
  • Communicate settlements with clients through written and verbal means while upholding exceptional customer service standards.
  • Balance costs with customer satisfaction in the claims resolution process
  • Make decisions aligned with Owens Corning quality standards
  • Foster relationships with plant personnel and sales regions
  • Coordinate quality assurance discussions with plants and sales regions to highlight quality trends
  • Responsible for identifying potentially litigious situations
  • Skilled at diffusing challenging situations and maintaining customer loyalty

Operating in a Waste-Free Environment

  • Identify and act to eliminate non-value-added tasks within daily operations
  • Seek opportunities to enhance, develop, and uphold Standard Work

Performance Metrics

  • Quality Audits
  • Claim Cycle Time (both internal and external)
  • Achieve phone service levels and on-queue availability

Safety

  • Operate in a manner that promotes safe practices for ourselves, clients, and vendors
  • Actively engage in ongoing safety monitoring, training, and discussions
  • Uphold Owens Corning safety standards.

POSITION REQUIREMENTS

MINIMUM QUALIFICATIONS:

  • 2 years of customer service experience in a business setting

PREFERRED QUALIFICATIONS:

  • Undergraduate Degree
  • Knowledge and application of roofing products
  • Previous warranty claim experience

EXPERIENCE:

  • Residential/Commercial Construction
  • Customer Service/call center
  • Conflict Resolution
  • Leading negotiations

KNOWLEDGE, SKILLS & ABILITIES:

  • Strong customer service skills
  • Conflict Resolution capabilities
  • Excellent communication skills—both written and verbal
  • High attention to detail with the ability to manage multiple priorities
  • Knowledge of building products and a general understanding of residential/commercial construction
  • Recognizes both visible and latent factors that may impact product performance
  • Works effectively in a team environment as well as independently
  • Critical thinking abilities
  • Strong organizational skills
  • Good listening skills
  • Capable of communicating with a variety of professionals and skill levels
  • Proficient in MS Office

About Owens Corning

Owens Corning is a global leader in building and construction materials, dedicated to creating a sustainable future through material innovation. Our three integrated businesses—Composites, Insulation, and Roofing—offer durable, sustainable, energy-efficient solutions that leverage our unique material science, manufacturing, and market expertise to help our customers succeed and grow. We operate globally, with approximately 18,000 employees in 30 countries committed to delivering value for our customers and shareholders, and making a positive impact in the communities where we operate. Founded in 1938 and headquartered in Toledo, Ohio, USA, Owens Corning posted significant sales in recent years. For more information,

Owens Corning is an equal opportunity employer.