Field Operations Manager

7 days ago


Richmond, California, United States Electronic Innovations Full time
Job Summary

This Service Dispatcher role requires a detail-oriented and customer-centric individual to manage our field team's activities, ensuring timely and efficient service delivery to clients.

Salary Range: $65,000 - $85,000 per annum, commensurate with experience.

Key Duties
  1. Gather customer information over the phone, utilizing active listening skills.
  2. Coordinate the dispatch of service professionals to job sites, considering factors like location and priority.
  3. Manage service appointments, scheduling and rescheduling as needed to meet client expectations.
  4. Maintain accurate billing and payment records, adhering to company standards.
  5. Ensure service file systems are well-organized, facilitating easy access to critical documents.
  6. Procure necessary supplies, optimizing inventory levels to minimize waste.
Requirements and Qualifications
  • A high school diploma or equivalent is mandatory.
  • Previous experience in a similar role is highly valued.
  • Excellent organizational, multitasking, and communication skills are required.
  • Superb customer service, listening, and phone skills are essential.
  • Familiarity with basic computer applications is expected.
  • Proficiency in Microsoft Outlook for vendor management is a plus.
About Our Company

Electronic Innovations, Inc. has been a trusted provider of industrial security systems in the Bay Area for 44 years. We take pride in our commitment to exceptional service, cutting-edge technology, and a strong focus on teamwork.



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