Customer Service Representative

4 weeks ago


Providence, Rhode Island, United States TD Bank Full time
Job Summary

As a Teller and Customer Experience Expert at TD Bank, you will play a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. You will educate customers on TD's products and services or refer them to a partner for specialized solutions.

Key Responsibilities

Execute TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store

Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently

Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy

Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary

Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately

Requirements

High school diploma or GED

6 months work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience

Ability to work during operating hours to include weekends, evenings, holidays as scheduled

Demonstrated Customer Service skills preferred

Strong organizational skills

Detail-oriented

Ability to function in a fast-paced and changing environment

Excellent communication skills with ability to be concise, clear and consistent

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – Frequent

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – Occasional

Pushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

About TD Bank

TD Bank is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

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