Store Operations Manager
3 weeks ago
As a Store Operations Manager at Domino's Pizza LLC, you will be responsible for leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role requires strong leadership and communication skills, as well as the ability to foster a sense of urgency with each and every order.
Key Responsibilities
• Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly
• Conduct nightly product inventory counts and ensure the store is set up properly for the next day
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries
• Train the General Manager-in-Training on all aspects of store operations
• Maintain staffing levels that mirror the needs of the business at any point of the day
• Create and maintain employee schedules based on labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
• Uphold Domino's standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Provide quality customer service to internal and external customers both over the phone and in person
• Contribute to and promote an atmosphere of teamwork, energy, and fun
Requirements
• Ability to read and understand P&L ledger
• Ability to speak and write clearly and comprehension of using a computer-based order entry system
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
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