Customer Service Representative

7 days ago


Union, Kentucky, United States Fifth Third Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Fifth Third Bank. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide excellent customer service in all interactions, ensuring that clients receive a positive and personalized experience.
  • Business Partnering: Refer customers to the appropriate business partner for consultative conversations, helping to drive sales and revenue growth.
  • Risk Management: Identify and mitigate risks, openly exchanging ideas and opinions to ensure a safe and secure banking environment.
  • Operations: Collaborate with internal teams to ensure seamless day-to-day operations, maintaining high levels of productivity and efficiency.
Requirements
  • Customer Service: Proven ability to provide exceptional customer service in a fast-paced environment.
  • Communication: Excellent verbal and written communication skills, with the ability to effectively communicate with clients and internal stakeholders.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a team environment.
  • Adaptability: Ability to adapt to changing priorities and deadlines, with a flexible and proactive approach to work.


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