F&B Operations Manager

2 days ago


Grand Rapids, Michigan, United States Sonesta Hotels Airport Grand Rapids, MI Full time
Job Title: F&B Manager

Join our team at Sonesta Hotels Airport Grand Rapids, MI as a F&B Manager. We are seeking a highly skilled and experienced professional to lead our food and beverage operations.

Job Summary:

The F&B Manager will be responsible for planning and managing the restaurant, room service, and other food and beverage outlets to achieve customer satisfaction, quality service, and financial goals. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and the ability to motivate and lead a team.

Key Responsibilities:
  • Manage the human resources in the various outlets to attract, retain, and motivate employees.
  • Implement company programs and manage the operations of the restaurant, room service, and other food and beverage outlets to ensure compliance with SOPs, safety regulations, and federal, state, and local regulations.
  • Forecast, implement, monitor, control, and report on the various outlet budgets and their components to maximize revenue and minimize expenses.
  • Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
  • Create, recommend, and implement promotions, displays, buffet presentations, and ideas to capture more in-house guests and a larger share of the local market.
  • Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations, and ensure quality service.
Requirements:
  • High School diploma/Secondary qualification or equivalent.
  • Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Strong communication and leadership skills.
  • Ability to analyze and solve problems.
  • Knowledge of chemicals/agents for training purposes.
Benefits:
  • Team-driven and values-based culture.
  • Medical, dental, and vision insurance.
  • Vacation and holiday pay.
  • Same-day pay available.
  • Employee assistance program.
  • Career growth opportunities/manager training program.
  • Reduced room rates throughout the portfolio.
  • Third-party perks (movie tickets, attractions, other).
  • 401(k) plan.
  • Employee assistance program.
  • Employee discount.
  • Flexible schedule.
  • Flexible spending account.
  • Life insurance.
  • Parental leave.
  • Referral program.


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