Tax Office Supervisor
4 weeks ago
At H&R Block, we're seeking a skilled Associate Team Leader to support our retail office during tax season. As a key member of our team, you'll be responsible for ensuring quality and consistent execution of our Service Standards, providing daily operations direction for the tax office, and delivering an outstanding client experience.
About the Role
This is a part-time position that will transition to full-time from January through April. You'll work closely with our Multi-Unit Team Leader and District General Manager to ensure seamless execution of our tax office operations. Your expertise in customer service, organizational skills, and ability to work independently will be essential in this role.
Responsibilities
- Support the Multi-Unit Team Leader in ensuring quality and consistent execution of our Service Standards
- Execute and hold all tax office associates accountable to Service Standards execution and client service experience
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
Requirements
- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
What We Offer
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. As a member of our team, you'll have access to a range of benefits, including medical coverage, 401k retirement savings plan, and employee stock purchase plan. We're committed to building a culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
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