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Hotel Restaurant Account Manager

2 months ago

Chicago, Illinois, United States Tock Full time
About the Role

We are seeking an experienced Enterprise Relationship Manager to join our team at Tock. As a key member of our sales team, you will be responsible for cultivating relationships with existing customers in the hotel sector, while identifying opportunities to expand our presence within these accounts.

Key Responsibilities:

  • Develop and maintain strong relationships with hotel restaurant customers to understand their goals and objectives.
  • Identify new opportunities within existing hotel accounts, develop strategies to maximize these, and implement growth plans.
  • Reach out to hotel customers to upsell additional Tock products and services that can benefit their operations.
  • Conduct market research and competitor analysis to identify trends and opportunities for growth within the hotel segment.
  • Partner with the Implementation Manager for new hotel restaurant customers, ensuring a smooth transition onto the Tock platform.
  • Conduct regular performance analysis for the customer, showcasing the value and return on investment while also identifying areas for improvement and making recommendations.
  • Collect and analyze customer feedback, feature requests, and other insights to share with Tock's Product team.
  • Monitor customer success metrics, identifying at-risk clients and implementing strategies to retain them.

Requirements:

  • At least 3 years of account management/customer service experience with a focus on relationship management.
  • Experience in the hospitality industry, particularly with hotel restaurants.
  • Project management skills (e.g., lead meetings, provide status reports, develop project plans, track issues/risk logs).
  • Experience establishing communication and engagement with prospects working with all levels of management.
  • Experience using Salesforce.

What We Offer:

  • A choice between medical plans with an option for 100% covered premiums.
  • Flexible paid time off.
  • 401k with employer match.
  • Paid parental leave.
  • Fertility and adoption benefits.
  • Education reimbursement.
  • Pretax commuter benefits.
  • Employee Assistance Program.
  • Charitable donation match.
  • 6 Global Employee Resource Groups (ERGs).