Customer Service Liaison
4 weeks ago
Key Responsibilities:
As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary. Additionally, you will collaborate with team members to ensure seamless customer experiences, promote and cross-sell insurance products and services to meet customer needs, and handle escalated customer complaints and concerns with professionalism and empathy. Furthermore, you will stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice, and participate in ongoing training and development programs to enhance knowledge and skills.
About the Role:
This is a fantastic opportunity to join a dynamic team and make a real difference in the lives of our customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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