Travel Consultant

7 days ago

Charlotte, North Carolina, United States ADTRAV Travel Management Full time
Job Summary

ADTRAV Travel Management is seeking a highly skilled Government Travel Consultant to join our team. As a Government Travel Consultant, you will be responsible for managing all aspects of travel for our government clients, including booking and issuing domestic and international airline itineraries, hotel reservations, and car and train reservations.

Key Responsibilities
  • Provide exceptional customer service to government clients, responding to their travel needs and requests in a timely and professional manner.
  • Utilize Sabre to book and issue airline, hotel, car, and other reservations, ensuring accuracy and efficiency.
  • Maintain a high level of account knowledge to assist clients without delay.
  • Check queues daily to ensure accuracy and completeness of issued tickets.
  • Maintain service non-stop programs, including preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
  • Provide travel expertise to clients, including quotes for international travel and explanations of open skies and FAA rules.
  • Meet key performance indicators (KPIs) outlined by management, including productivity, transactions, and attendance.
  • Communicate effectively with airlines on flight changes, seating, and upgrades, and provide updates to clients as needed.
  • Follow ADTRAV policies, procedures, and approved workflows for servicing travelers.
  • Provide excellent customer service in every interaction with travelers, demonstrating empathy and problem-solving skills.
  • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
  • Become knowledgeable in ADTRAV's industry and customer base.
  • Participate in ongoing training to continuously build knowledge and skills in the industry.
  • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
Requirements
  • High school diploma or equivalent required.
  • At least 2 years of experience booking domestic and international travel, with complex international experience a plus.
  • Experience booking travel for government clients required.
  • Experience using a GDS System, with Sabre required and Amadeus a plus.
  • Highly knowledgeable of city, airline, hotel, and car rental codes.
  • Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement.
  • Strong computer and typing skills, including the ability to navigate quickly between programs and use shortcut keys.
  • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
  • Ability to consistently deliver excellent customer service, internally and externally.
  • Experience with Microsoft Office suite (Outlook, Word, Excel).
  • Excellent English written and verbal communication skills.
  • Excellent listening skills, with the ability to listen to and respond to traveler needs and clarify as needed.
  • Strong attention to detail, with emphasis on accuracy and quality.
  • Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
  • Strong organizational and problem-solving abilities.
  • Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Ability to work remotely and meet the company home-office requirements.
  • Able to sit and work at a computer for extended periods of time, without leaving the work area.
  • Able to maintain confidentiality of company and client information.
  • Able to work a schedule that falls between Monday-Friday, 7am-7pm CT, with some weekend work as needed.
  • Able to successfully pass a credit, criminal, and/or employment reference background check.

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